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2 weeks ago
My hub is making a hissing noise. I’ve followed advice given in this forum and turned off the 5Ghz WiFi on the router, which has now stopped the noise. I was wondering if I could please get a replacement Hub One router.
a week ago
Hi @Wilma1 ,
Thank you for your post and welcome to the Plusnet Community Forums!
I've arranged for a new router to be dispatched to yourself, which will be with you within 5 working days.
When it arrives, just plug it in, go and make yourself a cuppa and by the time you're back it should be all ready to go.
If the issue reoccurs with the new router, simply follow the instructions you've followed today to turn of the 5ghz signal and we can go from there.
If you need any further assistance, please don't hesitate to get back in touch.