Plusnet Hub One firmware level
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- Re: Plusnet Hub One firmware level
20-01-2019 11:15 AM
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Hello, I am new here and just wanted to ask how I update my router firmware. At the bottom of my router screen it says
Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated Unknown
I assume I am on an older firmware as its unknown update date. Plus recently I have had the router randomly disconnect
Fixed! Go to the fix.
Re: Plusnet Hub One firmware level
21-01-2019 10:43 AM
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Hi @PhotoJohn
Thanks for getting in touch. The router will pull down the latest firmware automatically, providing it's turned on and connected to our network. Looking at the firmware version you have, this is the firmware version which ships with the Hub One originally - there is one other version which ships with Hub Ones which have been manufactured more recently.
Having looked at your account, I can see a few drops over the last few weeks, but nothing that would indicate a router issue, or a physical connection issue - testing your line has confirmed no external faults are present.
I'd be more inclined to ensure that your router is in the test socket as shown here and that the drops I've noted aren't being caused by you reseting/turning the router off/on.
Let us know how you get on.
Best wishes
Dave
Re: Plusnet Hub One firmware level
23-01-2019 10:56 AM - edited 23-01-2019 10:57 AM
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Hello @RandallFlagg, Thank you for the reply.
So to be clear you are saying my firmware is the latest for my router ? I have it turned on all the time and no update
Re: Plusnet Hub One firmware level
23-01-2019 12:41 PM
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Hi @PhotoJohn
It's the latest version that would update without manual intervention, however, my colleague @bobpullen can update your device manually if we feel the drops you're experiencing are related to the firmware in some way.
I'd probably recommend that we do this in this instance and if the drops then continue to occur, we'd ask you to raise a fault here so that our suppliers can investigate accordingly.
Let us know how you get on after the firmware update.
Thanks @bobpullen in advance.
Best wishes
Dave
Re: Plusnet Hub One firmware level
23-01-2019 12:45 PM
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Excellent thank you for your help. How do I get in contact with @bobpullen will he see his name here or do I need to go looking or send a message ?
Re: Plusnet Hub One firmware level
23-01-2019 12:50 PM
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He'll see it John - I've tagged him specifically for that purpose
23-01-2019 12:51 PM
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@PhotoJohn, your router is going for a reboot now to apply the update.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Hub One firmware level
23-01-2019 1:02 PM
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Not sure how you do that (black magic) but thank you
Re: Plusnet Hub One firmware level
23-01-2019 2:10 PM
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Re: Plusnet Hub One firmware level
23-01-2019 2:33 PM
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Well thanks again it now says
Re: Plusnet Hub One firmware level
23-01-2019 2:37 PM
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Re: Plusnet Hub One firmware level
23-01-2019 2:56 PM
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Re: Plusnet Hub One firmware level
02-02-2019 3:02 PM
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Would this firmware update help with my Chromecast not connecting issues? If so how do I get my Hub One updated please?
Re: Plusnet Hub One firmware level
03-02-2019 9:59 AM
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Hi Grant,
It's possible it may help - there's certainly no harm in giving it a go.
My colleague @bobpullen will be able to push this to the router for you when he's next in the office. I've tagged him so that he sees your thread and provides the update accordingly.
Best wishes
Dave
Re: Plusnet Hub One firmware level
05-02-2019 8:08 PM
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Who is developing this firmware,by the way?
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- Re: Plusnet Hub One firmware level