Plusnet Hub One firmware level

[#1]

Hello, I am new here and just wanted to ask how I update my router firmware. At the bottom of my router screen it says

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated Unknown

I assume I am on an older firmware as its unknown update date. Plus recently I have had the router randomly disconnect

[#2]

Hi @PhotoJohn

Thanks for getting in touch. The router will pull down the latest firmware automatically, providing it's turned on and connected to our network. Looking at the firmware version you have, this is the firmware version which ships with the Hub One originally - there is one other version which ships with Hub Ones which have been manufactured more recently.

Having looked at your account, I can see a few drops over the last few weeks, but nothing that would indicate a router issue, or a physical connection issue - testing your line has confirmed no external faults are present.

I'd be more inclined to ensure that your router is in the test socket as shown here and that the drops I've noted aren't being caused by you reseting/turning the router off/on.

Let us know how you get on.

Best wishes

Dave

[#3]

Hello @RandallFlagg, Thank you for the reply.

So to be clear you are saying my firmware is the latest for my router ? I have it turned on all the time and no update

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated Unknown

The router is plugged into the new socket that was installed recently (see photo) router is plugged into the top socket

The router is not turned off apart from a few times of year when on holiday

[#4]

Hi @PhotoJohn

It's the latest version that would update without manual intervention, however, my colleague @bobpullen can update your device manually if we feel the drops you're experiencing are related to the firmware in some way.

I'd probably recommend that we do this in this instance and if the drops then continue to occur, we'd ask you to raise a fault here so that our suppliers can investigate accordingly.

Let us know how you get on after the firmware update.

Thanks @bobpullen in advance.

Best wishes

Dave

[#5]

Excellent thank you for your help. How do I get in contact with @bobpullen will he see his name here or do I need to go looking or send a message ?

[#6]

He'll see it John - I've tagged him specifically for that purpose

[#7 · Accepted solution]

@PhotoJohn, your router is going for a reboot now to apply the update.

[#8]

Not sure how you do that (black magic) but thank you

[#9]

That's cool, it's black magic to most of us too.

[#10]

Well thanks again it now says

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 23/01/19

I appreciate your help

[#11]

Glad to hear that!

Let us know if you need any further assistance.

[#12]

[#13]

Would this firmware update help with my Chromecast not connecting issues? If so how do I get my Hub One updated please?

[#14]

Hi Grant,

It's possible it may help - there's certainly no harm in giving it a go.

My colleague @bobpullen will be able to push this to the router for you when he's next in the office. I've tagged him so that he sees your thread and provides the update accordingly.

Best wishes

Dave

[#15]

Who is developing this firmware,by the way?