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Plusnet Hub One died

FIXED
Nickmcquade
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-08-2021

Plusnet Hub One died

My router has given up the ghost. Died suddenly and without fanfare. Won’t power up and no lights on at all. Only had it since joining Plusnet in May 2020 so surely it should last longer than just over a year? Any decent options for a replacement? Thanks. 

5 REPLIES 5
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Plusnet Hub One died


Moderators Note


This topic has been moved from Fibre to My Router

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dvorak
Moderator
Moderator
Posts: 26,526
Thanks: 5,120
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Registered: ‎11-01-2008

Re: Plusnet Hub One died

If you're still in contract PN will replace it for you.
Otherwise you can pick up a BT Smarthub on auction sites etc. reasonably cheaply.
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If it fixed it click 'This fixed my problem'
Nickmcquade
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-08-2021

Re: Plusnet Hub One died

Cool. Thanks for your help. Will give PN a call now.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,517
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Registered: ‎07-12-2017

Re: Plusnet Hub One died

Fix

Hiya @Nickmcquade, thanks for getting in touch. I am really sorry for the issues with your router, I have now ordered you a new one. Please just allow 3-5 working days for it to reach you.

 

I'm really sorry for the inconvenience caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Nickmcquade
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-08-2021

Re: Plusnet Hub One died

Fab. Thanks so much for your help