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Plusnet Hub One crashes for a minute then reboots

UziAtake
Grafter
Posts: 29
Registered: ‎29-04-2020

Plusnet Hub One crashes for a minute then reboots

For a while now my router has been losing connection every so often, the problem is random not really in a pattern sometimes it can be a day or two without it happening. 

I did receive help from a plus net staff member, they sent me out a new router in hope to fixing it.

I did notice it stopped for a bit after I got the new router but then it started carrying on again.

Its quite an issue right now because my father and I both require the internet as we're in meetings and my dad needs to teach and be in meetings so you can see how this is an issue cutting out randomly.

I have logs from the router here hopefully it helps identify the problem.

 

03:30:18, 22 Jul. (413821.260000) CWMP: session completed successfully
03:30:18, 22 Jul. (413821.040000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
03:30:10, 22 Jul. (413812.990000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
03:30:10, 22 Jul. (413812.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
03:30:07, 22 Jul. (413810.800000) WAN operating mode is VDSL
03:30:07, 22 Jul. (413810.800000) Last WAN operating mode was VDSL
03:30:06, 22 Jul. (413809.140000) PPP IPCP Receive Configuration ACK
03:30:06, 22 Jul. (413809.130000) PPP IPCP Send Configuration Request
03:30:06, 22 Jul. (413809.120000) PPP IPCP Receive Configuration NAK
03:30:06, 22 Jul. (413809.110000) PPP IPCP Send Configuration ACK
03:30:06, 22 Jul. (413809.110000) PPP IPCP Receive Configuration Request
03:30:06, 22 Jul. (413809.100000) PPP IPCP Send Configuration Request
03:30:04, 22 Jul. (413807.620000) PPPoE is up -​ Down Rate=44782Kbps, Up Rate=11443Kbps; SNR Margin Down=6.1dB, Up=6.1dB
03:30:04, 22 Jul. (413807.600000) CHAP authentication successful
03:30:04, 22 Jul. (413807.560000) CHAP Receive Challenge
03:30:04, 22 Jul. (413807.550000) Starting CHAP authentication with peer
03:30:04, 22 Jul. (413807.550000) PPP LCP Receive Configuration ACK
03:30:04, 22 Jul. (413807.540000) PPP LCP Send Configuration Request
03:30:04, 22 Jul. (413807.540000) PPP LCP Receive Configuration Reject
03:30:04, 22 Jul. (413807.530000) PPP LCP Send Configuration ACK
03:30:04, 22 Jul. (413807.530000) PPP LCP Receive Configuration Request
03:30:04, 22 Jul. (413807.530000) PPP LCP Send Configuration Request
03:29:50, 22 Jul. (413793.640000) PTM over DSL is up
03:29:37, 22 Jul. (413780.490000) CWMP: session closed due to error: Could not resolve host
03:29:37, 22 Jul. (413780.470000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
03:29:37, 22 Jul. (413780.460000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
03:29:07, 22 Jul. (413750.130000) CWMP: session closed due to error: Could not resolve host
03:29:07, 22 Jul. (413750.090000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
03:29:07, 22 Jul. (413750.080000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
03:29:06, 22 Jul. (413749.740000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
03:29:04, 22 Jul. (413747.560000) PTM over DSL is down after 2138 minutes uptime
03:29:04, 22 Jul. (413747.560000) PPPoE is down after 2138 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
03:29:01, 22 Jul. (413744.390000) PPP LCP Send Termination Request [User request]

 

Any help would be greatly appreicated.

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 24,802
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Plusnet Hub One crashes for a minute then reboots


Moderators Note


This topic has been moved from Fibre to My Router

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