cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Hub One. WiFi suddenly dropping to under 1mbps

FIXED
withnail73
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-08-2021

Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Hey there. I’ve started noticing that my wifi gradually dwindles to sub-1mbps over the course of a day or so. Resetting/unplugging resolves the problem, but this is now has to be done every other day. I’m on the 38mb fibre and the hub has been in place for more than a year.

Has it had it?

I remember having exactly the same issue years ago on the BT hub (which is practically identical). Replacing that hub resolved the issue.
9 REPLIES 9
Strat
Moderator
Moderator
Posts: 30,749
Thanks: 3,533
Fixes: 522
Registered: ‎14-04-2007

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

Gel
Aspiring Champion
Posts: 2,127
Thanks: 239
Fixes: 25
Registered: ‎02-08-2007

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Why not try configuring your OPENREACH outer to PN's settings.
PN's Hub One router is famously poor at wifi performance.
If you use forum's search box, you'll get other wifi suggestions.
withnail73
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-08-2021

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Thanks for the tip. Will check it out 👍🏻
Longliner
Pro
Posts: 284
Thanks: 97
Fixes: 5
Registered: ‎22-10-2014

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Fix

@withnail73 

Your old HH5 was given a new frock as the Hub One. Many of us are very happy with the HH6 at £5-£20 on auction sites. Plenty of info on setting it up from stickies at start of this thread.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,084
Thanks: 245
Fixes: 55
Registered: ‎01-12-2020

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Good morning @withnail73

Thanks a lot for reaching out. Did authenticating your router solve this for you? Tests on the line this morning aren't finding any faults, the line is syncing at 40Mbps on my end.

 Adam
 Plusnet Help Team - Leeds
withnail73
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-08-2021

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Hey. I’ve not tried yet as the WiFi is ok at present. Will let you know what I discover. Thanks
withnail73
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-08-2021

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Ok… BT Smarthub Hub acquired from eBay and (big thanks to Baldrick’s instructions) up and running. No problems so far. Thanks all!
Longliner
Pro
Posts: 284
Thanks: 97
Fixes: 5
Registered: ‎22-10-2014

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Glad you are up and running. Well done and thanks indeed to Baldrick, he must have spent hours sorting the HH6 for PN. 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,617
Thanks: 286
Fixes: 69
Registered: ‎07-12-2017

Re: Plusnet Hub One. WiFi suddenly dropping to under 1mbps

Hiya @withnail73, glad to hear things are working well. Should you experience any further issues, just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team