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Plusnet Hub One Firmware Update Request

S_and_M
Newbie
Posts: 3
Registered: ‎19-10-2020

Plusnet Hub One Firmware Update Request

Can anyone please advise how I could update the firmware on my Hub One?

Current firmware is Software version 4.7.5.1.83.8.263 | Last updated 21/03/19

 

Thanks,

            S&M

19 REPLIES 19
Mustrum
Community Veteran
Posts: 2,514
Thanks: 573
Fixes: 55
Registered: ‎13-08-2015

Re: Plusnet Hub One Firmware Update Request

That is the latest production version.

Why do you think yiu need an update?

S_and_M
Newbie
Posts: 3
Registered: ‎19-10-2020

Re: Plusnet Hub One Firmware Update Request

Thanks for the reply Mustrum.

 

My Wifi connection has always been unstable but has gotten progressively worse over the last three months.

 

My Ethernet connection is rock solid so I thought the firmware might require an update.

 

Any thoughts please?

 

S&M

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Plusnet Hub One Firmware Update Request

@S_and_M 

There are currently all sorts of wireless problems with the Hub One firmware that Plusnet have been trying to fix for over a year. If you go onto Ebay and spend less than £20 you can solve these issues by buying a BT Smarthub 6. Setting instructions are here:  https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

S_and_M
Newbie
Posts: 3
Registered: ‎19-10-2020

Re: Plusnet Hub One Firmware Update Request

Thanks Baldrick

OLDNBLUE
Hooked
Posts: 7
Registered: ‎16-04-2021

Re: Plusnet Hub One Firmware Update Request

Hi,

I am new to Plusnet and am experiencing what would appear to be similar problems as those described here and elsewhere on this forum. Could you tell me if these issues are still ongoing or should I be looking for a different fix?

Many thanks.

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Plusnet Hub One Firmware Update Request

@OLDNBLUE 

It’s still ongoing.

OLDNBLUE
Hooked
Posts: 7
Registered: ‎16-04-2021

Re: Plusnet Hub One Firmware Update Request

Hi Baldrick,

Thanks for coming back to me. 

Is the firmware fix the only current solution ( I have asked for this on the main thread) or should I be looking for an alternative such as new router or even supplier? Any help much appreciated.

Cheers.

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Plusnet Hub One Firmware Update Request

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,023
Thanks: 2,667
Fixes: 170
Registered: ‎04-04-2007

Re: Plusnet Hub One Firmware Update Request

@OLDNBLUE as per my reply in the other thread - your firmware has been updated. 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

winkle
Newbie
Posts: 2
Registered: ‎25-04-2021

Re: Plusnet Hub One Firmware Update Request

HI SORRY TO BOTHER YOU im hsving issues with wifi seemed to be getting worse never been the greatest from the start and now my hardwired stuff is lagging how do i request a firmware update was last updated in 2019 all the iphones also just disconnect from the wifi ? once again sorry to bother you 

winkle
Newbie
Posts: 2
Registered: ‎25-04-2021

Re: Plusnet Hub One Firmware Update Request

sorry to bother you having same wireless issues as everyone else and now hardwire issues aswell this bt smarthub 6  it says that its restricted to bt well some do do i need to get the one that says unlocked?

many thanks

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Plusnet Hub One Firmware Update Request

@winkle 

All Smarthubs will work with Plusnet, another BT owned company so forget about them being locked, they’re not for us.

.

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,023
Thanks: 2,667
Fixes: 170
Registered: ‎04-04-2007

Re: Plusnet Hub One Firmware Update Request

@winkle your firmware has been upgraded. You'll need to power your router off/back on to apply it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

robtearle5000
Newbie
Posts: 1
Registered: ‎26-04-2021

Re: Plusnet Hub One Firmware Update Request

Hi, I'm having the same problem as everyone else with the 5G not working properly. Is it possible to have the firmware update please?