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Plusnet Hub One Firmware Update Request

Marcharius
Newbie
Posts: 1
Registered: ‎10-12-2018

Plusnet Hub One Firmware Update Request

@bobpullen

Hi Bob, 

Can I please request for you or one of your lovely Technical Team to push the latest Firmware to my Plusnet Hub One?

Despite several resets over the months, the Hub has never updated the Firmware (as you can see below) which may explain several issues I have experienced since joining Plusnet from Sky:

I can provide you with my Router Serial Number if required.

Thank you very much in advance :thumbsup:

 

3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown

4. Board version: Plusnet Hub One

7 REPLIES 7
mort7890
Rising Star
Posts: 289
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: Plusnet Hub One Firmware Update Request

You appear to be on the latest version as mine shows

 

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

Plusnet Help Team
Plusnet Help Team
Posts: 14,892
Thanks: 4,594
Fixes: 764
Registered: ‎21-04-2017

Re: Plusnet Hub One Firmware Update Request

Hi @Marcharius

I've filed a request formally to our products team to update the firmware in your router. Due to a temporary issue we're currently experiencing with the hardware management system affecting this I'd allow around a week for the request to be actioned. Let us know how things look this time next week.

 

@mort7890, pretty sure there's newer firmware than that. Looks like there's two serial numbers attached to the hardware component on your account. Can you PM me the serial number of the router you're using and I'll be happy to request that your firmware is updated if you want?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mort7890
Rising Star
Posts: 289
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: Plusnet Hub One Firmware Update Request

Hi @Gandalf

I am now confused as to the firmware updates as Bob Pullen on page 11 reported that this as the latest firmware

 
 
Victor, we can reinstate your router on the management platform, but you're already running the latest publicly available firmware version.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,892
Thanks: 4,594
Fixes: 764
Registered: ‎21-04-2017

Re: Plusnet Hub One Firmware Update Request

Hi @mort7890

I could be wrong but I'm still fairly certain there's a newer version.

I've posted a message to our products team to confirm what the latest firmware version is.

Will update when i hear back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mort7890
Rising Star
Posts: 289
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: Plusnet Hub One Firmware Update Request

Hi @Gandalf

Many thanks for that BTW did you get the serial number as requested.

Plusnet Help Team
Plusnet Help Team
Posts: 14,892
Thanks: 4,594
Fixes: 764
Registered: ‎21-04-2017

Re: Plusnet Hub One Firmware Update Request

Yep i got it, cheers.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,954
Thanks: 1,486
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Registered: ‎04-04-2007

Re: Plusnet Hub One Firmware Update Request

@Marcharius & @mort7890, both of your devices have been upgraded to the latest available build.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵