Plusnet Hub One Firmware Update Request
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Plusnet Hub One Firmware Update Request
10-12-2018 5:33 PM
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Hi Bob,
Can I please request for you or one of your lovely Technical Team to push the latest Firmware to my Plusnet Hub One?
Despite several resets over the months, the Hub has never updated the Firmware (as you can see below) which may explain several issues I have experienced since joining Plusnet from Sky:
I can provide you with my Router Serial Number if required.
Thank you very much in advance
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
4. Board version: Plusnet Hub One
Re: Plusnet Hub One Firmware Update Request
11-12-2018 9:28 AM
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You appear to be on the latest version as mine shows
Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17
Re: Plusnet Hub One Firmware Update Request
11-12-2018 2:40 PM
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Hi @Marcharius
I've filed a request formally to our products team to update the firmware in your router. Due to a temporary issue we're currently experiencing with the hardware management system affecting this I'd allow around a week for the request to be actioned. Let us know how things look this time next week.
@mort7890, pretty sure there's newer firmware than that. Looks like there's two serial numbers attached to the hardware component on your account. Can you PM me the serial number of the router you're using and I'll be happy to request that your firmware is updated if you want?
Re: Plusnet Hub One Firmware Update Request
11-12-2018 4:04 PM
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Hi @Gandalf
I am now confused as to the firmware updates as Bob Pullen on page 11 reported that this as the latest firmware
01-06-2018 3:04 AM
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Hub One Firmware Update Request
11-12-2018 7:23 PM
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Hi @mort7890
I could be wrong but I'm still fairly certain there's a newer version.
I've posted a message to our products team to confirm what the latest firmware version is.
Will update when i hear back.
Re: Plusnet Hub One Firmware Update Request
11-12-2018 7:31 PM
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Hi @Gandalf
Many thanks for that BTW did you get the serial number as requested.
Re: Plusnet Hub One Firmware Update Request
11-12-2018 7:34 PM
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Re: Plusnet Hub One Firmware Update Request
09-01-2019 6:08 PM
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@Marcharius & @mort7890, both of your devices have been upgraded to the latest available build.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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