Plusnet Hub One Firmware 237 to 259

[#1]

Hi @smallblueplanet

It looks like the upgrade has been delayed due to engineer availability in your area.

Apologies for the lack of communication regarding this on our part. The engineering work should be carried out during the day so by the evening you should be on fibre. Let us know how it goes.

[#2]

Hi @Gandalf so does that mean it will be the 26th? 

And is the incredibly poor connection I've had all day plus a noisy line, likely to be another problem?

[#3]

Unless the engineer runs into a problem on the day your fibre service should go live then.

The noise on your line is likely something different, can you try the steps Here letting us know how it goes?

[#4]

We're out in the countryside, with overhead lines for the last bit of the connection. It's not the first time I've had a problem with a noisy line, it's very crackly on getting a dial tone. 

I didn't know whether this wants sorting before the line is upgraded to fibre?

[#5]

Ah fair. It shouldn't matter whether it's looked at before or after the upgrade, although your fibre connection likely won't perform well when the line is noisy. Can you specifically try the steps here to rule out any internal wiring which may be affecting this?

[#6]

Sorry @Gandalf connection is dropping every few minutes. There is no internal wiring, phone/router is plugged into master socket, which is a double (new) one.

[#7]

Thanks for the detail. Are you able to try the test socket which is found behind the faceplate?

[#8]

@Gandalf Have done, but the problem is intermittent, line doesn't sound as noisy atm - check out my connection speeds they've been yo-yoing. I'm going by what the router stats say under Advanced/Broadband/Connection.

[#9]

It's probably worth arranging an engineer to look at the intermittent noise on the line in that case. If you can reply to the ticket I've created here https://www.plus.net/wizard/?p=view_question&id=186760316 with your availability we'll book the appointment in for you.

[#10]

Thanks @Gandalf I've replied to the ticket. It's a problem that I didn't want to get mixed up with the fibre upgrade.

[#11]

Thanks for that.

Are you or someone currently using the phone now by the way? Testing your line is showing a call in progress, we're not able to book an appointment while the tests are returning this result.

[#12]

Hi @Gandalf , yeah I was on the phone to a mate. I was just thinking it seemed better as it had been connected for nearly 3 hours when it disconnected again about 20 minutes ago!

[#13]

Ah no worries. I've booked the appointment for tomorrow 24/01/19 between 8am and 1pm to look at the line for you. Let us know how it goes.

[#14]

Thanks @Gandalf I'll let you know.

[#15]

Cool. Fingers crossed it goes well.