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Plusnet Hub One Firmware 237 to 259

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ChrisaLyd12
Dabbler
Posts: 16
Registered: ‎23-01-2018

Plusnet Hub One Firmware 237 to 259

Hi All (specifically @bobpullen !)

 

 

About a year ago we had issues with our supplied Hub One as this was on the ceased update firmware list that Bob kindly reverted (https://community.plus.net/t5/My-Router/Hub-One-Firmware-Updates/td-p/1336565/page/9) and has been fine ever since - under the TR69 logs it reports to be connecting to the correct update path -  CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo

 

 

I have read that there is a newer version than Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 31/01/18

 

Could someone advise if this - 4.7.5.1.83.8.259.1.1 is a public release and if so why has this not been updated to my Hub one yet?

 

Thanks for your help in advance!

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 728
Thanks: 162
Fixes: 34
Registered: ‎26-03-2018

Re: Plusnet Hub One Firmware 237 to 259

Hi @ChrisaLyd12

 

4.7.5.1.83.8.259.1.1 is not a public release firmware.

 

Software version 4.7.5.1.83.8.237.2.2 is still a valid version. 

 

If and when a new update is ready, it will be rolled out to customers. 

 

Thanks, 

 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
ChrisaLyd12
Dabbler
Posts: 16
Registered: ‎23-01-2018

Re: Plusnet Hub One Firmware 237 to 259

Thanks MoR,

 

If it ain't broke, don't fix it Grin

Was just making sure I was not missed on any new features!

Baldrick1
Aspiring Hero
Posts: 2,158
Thanks: 941
Fixes: 70
Registered: ‎30-06-2016

Re: Plusnet Hub One Firmware 237 to 259

From all the reports of problems with recent firmware versions I read on here, especially if you have any Amazon devices, I would suggest you keep your head down until problems are fixed. As you say, if it ain't broke....

NTO
Grafter
Posts: 63
Thanks: 6
Registered: ‎03-12-2018

Re: Plusnet Hub One Firmware 237 to 259

Yes, I agree with previous post.  Be careful what you wish for.  They have messed up the firmware and now I can't get a reliable 2.4Ghz signal.  I have had an open ticket since 13th Nov.  Gone through all the motions, answering the same questions over and over again.  Trying everything.  They keep blaming interference, despite nothing in the vicinity changing and me moving to sit almost in front of the router!  

I asked for my firmware to be rolled back before Christmas, but I am still waiting.  

I now believe that they don't want to roll mine back, because it would prove that there is indeed a problem with the dual signal firmware. 

Customer service has been like wading through treacle and has cost me hours and hours of wasted time. 

Plusnet Help Team
Plusnet Help Team
Posts: 6,291
Thanks: 622
Fixes: 238
Registered: ‎01-01-2012

Re: Plusnet Hub One Firmware 237 to 259

@NTO I can see my colleagues have responded to your other post regarding this

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
NTO
Grafter
Posts: 63
Thanks: 6
Registered: ‎03-12-2018

Re: Plusnet Hub One Firmware 237 to 259

@MatthewWheeler  Thank for your apology, but nobody in Products team is actually pulling their finger out and doing anything to help me or even being honest about what the hold-up is. 

Community Gaffer
Community Gaffer
Posts: 13,680
Thanks: 1,300
Fixes: 106
Registered: ‎04-04-2007

Re: Plusnet Hub One Firmware 237 to 259

Fix

@NTO, for the sake of closure just commented on this thread to confirm that your request has now been attended to.

@ChrisaLyd12, your router has been upgraded to the latest available firmware build (not affected by the Amazon issues etc.). Let me know if you experience any problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ChrisaLyd12
Dabbler
Posts: 16
Registered: ‎23-01-2018

Re: Plusnet Hub One Firmware 237 to 259

Hi @bobpullen

 

Thanks a lot for doing this - not had chance to check the build yet but any release notes available or anything you can advise on what has been improved?

Community Gaffer
Community Gaffer
Posts: 13,680
Thanks: 1,300
Fixes: 106
Registered: ‎04-04-2007

Re: Plusnet Hub One Firmware 237 to 259

Main callouts are upgraded DSL and wi-fi drivers. No formal release notes I can share I'm afraid.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵