Plusnet Hub One Ethernet connection keeps dropping
Re: Plusnet Hub One Ethernet connection keeps dropping
Hi @Minxymoo, thanks for your post.
We've checked the connection our side and are showing a full and stable connection for the past 36 days, with no disconnections detected as per the below connection graph:
Our GEA tests also don't give us any sort of clue as to what could be causing the problem:
|GEA Test Detail
|Test Outcome Code
|GEA service test completed and no fault found .
|Main Fault Location
|Fault Report Advised
|NTE Power Status
|Voice Line Test Result
|Current and Last 15 Minute Bin Performance
|Last Traffic Count(Upto 15 mins)
|Current Traffic Count(Upto 15 mins)
|Start Time Stamp
|Ingress Code Violation
|Egress Code Violation
|Severely Errored Seconds
Due to this, it's not looking like you're actually disconnecting, but rather the connection to the router seems to be failing.
The first thing we'd suggest would be to swap out any cabling where possible and then to monitor the connection with the new cabling for around 24-48 hours, to see if the issue persists.
Please let us know how you get on