cancel
Showing results for 
Search instead for 
Did you mean: 

PlusNet WiFi wont let more than about 12 devices connect.

Grahams999tle
Newbie
Posts: 4
Registered: ‎05-04-2019

PlusNet WiFi wont let more than about 12 devices connect.

 

Hello,

Updating my home to a "smart home".  Purchased 3 Amazon Echo devices and 5 smart plugs.  I now have to manually disconnect devices from the PlusNet wifi router beyond 12 devices.  Therefore I cannot connect the last 3 smart plugs and when we have visitors they are unable to connect to the wifi.

Regards, Graham

5 REPLIES 5
Mustrum
Community Veteran
Posts: 2,405
Thanks: 532
Fixes: 53
Registered: ‎13-08-2015

Re: PlusNet WiFi wont let more than about 12 devices connect.

Which router do you have?

Grahams999tle
Newbie
Posts: 4
Registered: ‎05-04-2019

Re: PlusNet WiFi wont let more than about 12 devices connect.

Label has Router 2704n.

Regards, Graham

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: PlusNet WiFi wont let more than about 12 devices connect.

Hi @Grahams999tle 

 

  Therefore I cannot connect the last 3 smart plugs and when we have visitors they are unable to connect to the wifi.

Do you get any form ov error message when trying to connect these, or do they just not get any service when connected? 

 

If it's the latter, then it might just be a bandwidth issue coupled with poor wireless performance - can you take a look at these here ? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: PlusNet WiFi wont let more than about 12 devices connect.

@Grahams999tle I see you've had another response here. I'll add my 2p over in that thread.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 32
Registered: ‎06-08-2018

Re: PlusNet WiFi wont let more than about 12 devices connect.

Hi @Grahams999tle,

 

Thanks for your update.

 

I'm sorry that you've had issues with the connection of your devices, I appreciate it's an issue causing some frustration.

 

I've had a look at your account and can see we have responded here.

 

Let us know if you need anything further.

 

Thanks - Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team