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PlusNet Router firmware upgrade

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: PlusNet Router firmware upgrade

Hi @adamslack

 

Thanks for that. I have adjusted a couple of settings on your line for you. Please can you restart your router for me and let me know how it goes.


 Dean R
 Plusnet Staff
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Hooked
Posts: 5
Registered: ‎29-08-2018

Re: PlusNet Router firmware upgrade

Unfortunately the problem is still happening, just ping tested again. Thank you for all the help by the way. I just don't understand.. I restarted the router before testing again.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: PlusNet Router firmware upgrade

Hi Adam,

 

As your router in still in warranty, I have order a replacement for you. This should be with you in 3-5 working days.

 

Please can you let us know how this performs for you.


 Dean R
 Plusnet Staff
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Grafter
Posts: 35
Thanks: 5
Fixes: 1
Registered: ‎11-11-2018

Re: PlusNet Router firmware upgrade

Any chance of pushing 7.275.11 my way as my F2704N is currently running on 7.275.2

Thanks in advance

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Plusnet Help Team
Plusnet Help Team
Posts: 1,123
Thanks: 130
Fixes: 49
Registered: ‎26-03-2018

Re: PlusNet Router firmware upgrade

Hi @molerat,

I've raised a ticket on your account concerning this, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Grafter
Posts: 35
Thanks: 5
Fixes: 1
Registered: ‎11-11-2018

Re: PlusNet Router firmware upgrade

Came home from shopping and router now at 7.275.12 Thumbs_Up

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Newbie
Posts: 1
Registered: ‎30-11-2018

Re: PlusNet Router firmware upgrade

Hi PlusNet Team,

My 2704N is also version 7.275.2. I would be very grateful if you could upgrade it for me.

Thank you.

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Newbie
Posts: 3
Registered: ‎06-12-2018

Re: PlusNet Router firmware upgrade

Hi, my router's firmware is also 7.275.11_F2704N_Plusnet

Could I get a firmware upgrade please?

Tags (2)
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Plusnet Help Team
Plusnet Help Team
Posts: 14,933
Thanks: 407
Fixes: 117
Registered: ‎27-04-2007

Re: PlusNet Router firmware upgrade

@Von-Dart @kerrymcnay I've put requests through for the firmware updates for you and I'll let you know when they've been pushed through. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎13-11-2018

Re: PlusNet Router firmware upgrade

Hi,

 

Can you please push the latest firmware upgrade to my router?

 

Thanks in advance!

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Community Gaffer
Community Gaffer
Posts: 5,147
Thanks: 1,395
Fixes: 248
Registered: ‎25-03-2015

Re: PlusNet Router firmware upgrade

Hi @suhailc, could you advise what firmware your router is currently running. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Newbie
Posts: 3
Registered: ‎13-11-2018

Re: PlusNet Router firmware upgrade

7.275.11_F2704N_Plusnet

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Community Gaffer
Community Gaffer
Posts: 5,147
Thanks: 1,395
Fixes: 248
Registered: ‎25-03-2015

Re: PlusNet Router firmware upgrade

Thanks, I've raised this with the relevant team, however given the time of year it's like to be early January when this is pushed out.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Newbie
Posts: 4
Registered: ‎01-01-2019

Re: PlusNet Router firmware upgrade

Hi.  Sorry to hijack the thread but can i request the same firmware update please.  My current version is 7.273.1_F2704N_Plusnet and we are experiencing some intermittent issues with WiFi connectivity from Windows 10 computers.

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Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: PlusNet Router firmware upgrade

Hi @JasonH1,

I have sent a request to upgrade the firmware version however, I'm skeptical that this will improve the connectivity over wireless to your Windows 10 PC's.

Could you try the steps below to change your wireless channel in an attempt to avoid interference.

1) To connect to your Plusnet Hub Zero, you will need to open a browser and go to http://192.168.1.254

2) Once you are connected, you will see the option that says 'Wi-Fi Network' with the name of your network followed by the 'Settings' button.

3) Please select 'Settings' and you will be asked to log in with the 'Router Password'. This password is found on the bottom of the router and is case sensitive. This password can also be found on the plastic card that came with the router.

4) The Channel is the key option that we need to look for, If this is on Auto then we will want to change this to one of the 13 channels listed on the drop down menu. This stage is all down to trial and error to find the best channel for you.

Let us know how you get on.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional