PlusNet Router firmware upgrade
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PlusNet Router firmware upgrade
10-06-2018 5:08 PM
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HI there,
I have the Sagecom router (2704n i think?) and i was looking to upgrade the router firmware - the reason for this was due to the Router security vulnerability exploited by Russian hackers, which was reported the other week....
Can anyone help with the following questions please?
a) Does PlusNet push down router patches automatically as part of their service?
b) if not, is there a PlusNet support link to download this, or do i download this directly from Sagecom? (i couldn;t find an obvious link on the Sagecom website for this)
Many thanks for your help
Mark
b)
Re: PlusNet Router firmware upgrade
10-06-2018 5:22 PM
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Moderator's note:
Thread moved from Tech Help to My Router.
Forum Moderator and Customer
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Re: PlusNet Router firmware upgrade
10-06-2018 5:55 PM
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Also, what vulnerability are you referring to? To my knowledge, there are no recently published exploits that the 2704n is susceptible to.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusNet Router firmware upgrade
11-06-2018 4:33 PM
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I have a similar question: I have a 2704 with firmware version 7.275.2
Please can someone tell me if this needs updating, and if so how can it be done?
Re: PlusNet Router firmware upgrade
12-06-2018 1:37 PM
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Hey there Bob - thanks for getting in touch.
I'll check the firmware version later this week, but as we only joined PlusNet a month ago i'd assume it's up to date?
Good to know the router is ok - i don't want any episodes of router-rage if i can help it
The vulnerability i mentioned is quite widespead, but i wanted to update the firmware as a precautionary measure just to be safe. You can read more about it here:
Re: PlusNet Router firmware upgrade
12-06-2018 2:28 PM
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Hi there,
I've yet to try this myself, but i believe you need to connect the router directly to the PC/laptop when upgrading firmware. I'm not sure, but i'd guess we get the latest firmware off the Sagemcom.
When i get round to it i'll let you know the steps, or provide the YouTube link i followed!
Re: PlusNet Router firmware upgrade
12-06-2018 6:25 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusNet Router firmware upgrade
12-06-2018 10:09 PM
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That would be appreciated, thank you.
Re: PlusNet Router firmware upgrade
13-06-2018 2:25 PM
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All done. Your connection will have dropped a couple of times so apologies if you were in the middle of anything.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusNet Router firmware upgrade
13-06-2018 2:42 PM
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Came back from lunch and updated router running perfectly. Many thanks Bob.
Re: PlusNet Router firmware upgrade
16-06-2018 2:37 PM
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@MarcusMS wrote:
Hi there,
I've yet to try this myself, but i believe you need to connect the router directly to the PC/laptop when upgrading firmware. I'm not sure, but i'd guess we get the latest firmware off the Sagemcom.
When i get round to it i'll let you know the steps, or provide the YouTube link i followed!
Nope. Plusnet routers are locked down. Plusnet update the firmware for you from the Internet.
Moderator and Customer
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Re: PlusNet Router firmware upgrade
16-06-2018 5:37 PM
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Hi Bob, I'm in the same situation as MarcusMS:
I've got a Sagemcom 2704N router that I received when I subscribed to PlusNet few years ago.
The current firmware version is stuck to 7.275.2 and I saw that you upgraded Marcus' router to 7.275.11.
Could you please provide the link to a download page for the latest version or push it directly to my router?
Please note though that the admin password is not the default one, so let me know if I need to re-apply the default password first.
Many thanks,
Davide
Re: PlusNet Router firmware upgrade
17-06-2018 11:38 AM
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@poce, that's been done for you. The admin password will remain as it is.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusNet Router firmware upgrade
17-06-2018 2:32 PM
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Many thanks Bob for the super-quick response.
The software is now is now version 7.275.11_F2704N_Plusnet
The bootloader is still at 2.275.2, but I guess that's not the firmware.
Regards,
Davide
Re: PlusNet Router firmware upgrade
17-07-2018 12:09 AM
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Hi, I would like to get the update as well (right now I have
7.275.6_F2704N_Plusnet
). Every week the broadband gets around 0.2 Mbps download speed and I have to contact Plusnet to solve the problem, but the fix lasts just a few days. Also, I see a LATENCY TEST ERROR message when I try to do a speed test in some websites. I am getting tired of Plusnet.
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