cancel
Showing results for 
Search instead for 
Did you mean: 

Plus net router

KATIEW
Newbie
Posts: 3
Registered: ‎05-07-2020

Plus net router

Having a nightmare with my router. The blue light stays on but I'm told theres no internet on mylaptop. Plugged the laptop directly into the router using ethernet cable and the speed is amazing. I've changed routers in case that was the problem. Any ideas what I can do to improve this? Obviously the speed coming into my house is fine but the wifi output terrible even when I am sitting in close proximity to the router.

5 REPLIES 5
Gel
All Star
Posts: 2,033
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: Plus net router

Baldrick1
Seasoned Hero
Posts: 5,992
Thanks: 2,649
Fixes: 177
Registered: ‎30-06-2016

Re: Plus net router

@KATIEW 

Start by separating the 2.4 and 5GHz bands, see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

Go into your laptop wireless nework settingds and select each band in turn. Use the best.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Plus net router

Hi @KATIEW Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
KATIEW
Newbie
Posts: 3
Registered: ‎05-07-2020

Re: Plus net router

I've ended up purchasing a mesh system. I'm not happy because the router plus net have provided is clearly not adequate. 

KATIEW
Newbie
Posts: 3
Registered: ‎05-07-2020

Re: Plus net router

I've ended up going down the mesh route because I was losing the will to live.