Plus net router making hissing noise?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Plus net router making hissing noise?
- « Previous
- Next »
Re: Plus net router making hissing noise?
29-10-2018 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plus net router making hissing noise?
29-10-2018 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @bvardy
The information on your profile isn't bringing any account up for us. Please can you private message me the first line of your address and post code, and I can check this out for you.
Re: Plus net router making hissing noise?
13-11-2018 9:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I have just joined plusnet and I am having the same issue here. Could you help me please, disabling 5GHz is not an option for me. @deank
Re: Plus net router making hissing noise?
14-11-2018 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @isikyigit,
I have sent a new router under the manufacturers warranty, it will be with your within 3 - 5 working days but I must make you aware that the issue may occur on the new router. If it does, until a fix is rolled out I'm afraid the only option is to disable 5GHz.
Rather than sending the router back with the returns packaging, could you kindly send it here. We are happy to apply a credit to your account to cover the cost of P&P and for the inconvenience.
Thank you.
Re: Plus net router making hissing noise?
17-11-2018 3:13 AM - edited 17-11-2018 3:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It sounds like gushing water!
I’ve disabled the 5ghz thing and it still hissed just a little quieter.
Its driving me insane.
At first I thought I had a water leak somewhere and was looking for it all over my house. Then I realised it was the router. Its extremely distracting.
Help please!!
Re: Plus net router making hissing noise?
18-11-2018 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Beccibaxter
Thanks for getting in touch.
I've dispatched a replacement router for you. As per @Jubby's update above, you might find that the replacement does exhibit the same symptoms. If you could send the router back to the address linked in Jubby's post that would be appreciated - feel free to send it second class and let us know how much the postage was so that we can credit your account.
Best wishes
Dave
Re: Plus net router making hissing noise?
10-12-2018 6:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plus net router making hissing noise?
10-12-2018 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Beccibaxter,
I'm sorry to hear that you've not received your new router. This was dispatched on the 20th of November so it sounds like there has been a problem during the delivery.
I've ordered another one for you now and, all being well, you should have this within 3-5 working days. Please let us know if you don't receive this.
Re: Plus net router making hissing noise?
15-12-2018 7:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plus net router making hissing noise?
16-12-2018 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pete_T,
After discussing this issue with our products team we have been advised that after a number of routers had been returned to the manufacturers for testing a consensus was reached that the noise that people have reported coming from the router is within acceptable tolerances.
To expand slightly on this, we don't believe that the noise is indicative of any performance issues with the router and sending out a replacement wouldn't resolve this issue as the replacement is the same model of router so the buzzing noise would still be present.
One potential solution to stopping the buzzing noise that you're hearing is to split the wireless channels within the router and I've included a guide on how this can be done below. It should be noted however that this may sacrifice some wireless speed.
1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless' followed by '5 GHz Wireless'.
4a) To split up the frequencies:
What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'No' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection.
4b) To disable the 5Ghz frequency:
On this page you'' need to turn 'Sync with 2.4 GHz Wireless' to 'No' followed by turning 'Wireless network enable' to 'No' also. If worked after pressing 'Apply' a wifi red light should appear on the router and the 2.4Ghz standard wireless channel still showing available on your devices.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Plus net router making hissing noise?