Plus net router making hissing noise?
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Re: Plus net router making hissing noise?
27-08-2018 1:15 PM
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Hi,
I have the same problem with my router, although mine seems to be newer than other routers on this thread. When using the 5GHz option there is a hissing/buzzing noise when the data usage is high, e.g. when a video starts to play. It is loud enough to be noticeable even when there is other background noise in the room; at first I thought someone was opening a tap upstairs.
Is my router also faulty?
Many Thanks
Re: Plus net router making hissing noise?
27-08-2018 3:21 PM
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Re: Plus net router making hissing noise?
27-08-2018 5:16 PM - edited 27-08-2018 5:17 PM
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Re: Plus net router making hissing noise?
27-08-2018 10:02 PM
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Please send me out a new one.
Re: Plus net router making hissing noise?
27-08-2018 10:05 PM
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I received a new router but unfortunately it hasn't stopped the problem. It's slightly quieter than the last one but still quite noticeable. Have you found out the cause of this yet?
Re: Plus net router making hissing noise?
28-08-2018 10:10 AM
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Hi @douglasleith
I have sent a new router which will be with you within 3 - 5 working days.
@emzywoo1
The issue is still being investigated by our products team and the only information we know is that it is something specific to 5Ghz when a high amount of data is being transferred.
In the meantime please follow these steps on disabling the 5Ghz network to stop the noise.
1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the card or the back of the router
5. Click on 'Continue to Advanced Settings'
6. Click on 'Wireless'
7. Select 'No' next to 'Wireless Network Enable'
8. Click 'Apply'
Thank you.
Re: Plus net router making hissing noise?
14-09-2018 8:24 PM
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It’s been about 3 weeks and the router hasn’t arrived yet. Can you confirm that it was dispatched?
Thanks
Re: Plus net router making hissing noise?
14-09-2018 9:44 PM
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I received a text message to say that a router was on its way to me but it has been a couple of weeks and nothing has arrived.
Re: Plus net router making hissing noise?
15-09-2018 9:30 AM - edited 15-09-2018 9:32 AM
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Would have chased it sooner but the intensity of the noise seems to have lessened quite a bit, so it's far less intrusive than it was (only hear it when the room is very quiet). Functionally it seems to be okay, noise aside.
Re: Plus net router making hissing noise?
16-09-2018 1:19 PM
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Hi Big Red/Hinton Towers/JF53
Thanks for getting in touch. I'm really sorry to hear that you haven't received your replacement routers - I've just reordered a new router for all of you and these will go out via first class post. These will come without a returns bag - I'm happy for you to retain the noisy units as a spare.
Apologies again for the delay - if you need anything else, please just drop me a line.
Best wishes,
Dave
Re: Plus net router making hissing noise?
16-09-2018 1:42 PM
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That's fantastic - thanks Dave!
Re: Plus net router making hissing noise?
17-09-2018 8:09 PM
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Re: Plus net router making hissing noise?
18-09-2018 9:46 PM
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Re: Plus net router making hissing noise?
19-09-2018 5:06 PM
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Hi @AnthTowers,
I'm sorry to hear that you're also experiencing this issue. I've ordered you a new router to try and it'll be with you within 3-5 working days.
Re: Plus net router making hissing noise?
19-09-2018 6:05 PM
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