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Plus net router making hissing noise?

loony
Grafter
Posts: 184
Thanks: 1
Registered: ‎24-08-2007

Plus net router making hissing noise?

I can hear a noise coming from my router that sounds like hissing but when i listen closely to it it sounds like an old 56K modem but much faster electronic sound.

I have 3 devices on 5Ghz, my iphone SE, amazon fire stick and my dell laptop.

 

Is this a sign that my router is going down?

76 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,778
Thanks: 805
Fixes: 79
Registered: ‎21-09-2009

Re: Plus net router making hissing noise?

@loony

If you turn off the 5Ghz WiFi on the router, does the noise stop?

if so, this is a known issue with the Plusnet Hub One although no-one has been able to see if it is limited to either a certain batch from the factory or just random. Some users have had the router replaced, others haven't. It doesn't seem to be an indication of it failing though. 

Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

Hi @loony Sorry to hear you're having problems with your router making noise.

 

As per SpendLessTime's advice, if you turn off the 5Ghz network this should fix the problem for you.

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the card or the back of the router
5. Click on 'Continue to Advanced Settings'
6. Click on 'Wireless'
7. Select 'No' next to 'Wireless Network Enable'
8. Click 'Apply'

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,587
Thanks: 1,524
Fixes: 35
Registered: ‎16-10-2014

Re: Plus net router making hissing noise?

Prior to doing this @loony, make sure you have a LAN cable to hand as you will need to use it to re-enable the Wireless and you'll be without access unless you have other devices connected by cable.

southerner
Aspiring Pro
Posts: 524
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Plus net router making hissing noise?

I had that on a couple of Hub Ones. It was most evident on 5Ghz but not so much on 2.4Ghz.

I ended up replacing it with a TP Link VR600 off Amazon & that doesn't make any noises at all on either band.
dan1239
Newbie
Posts: 6
Registered: ‎31-07-2018

Re: Plus net router making hissing noise?

What if i want to use the 5GHz network? Am I forced to put up with the hissing noise?

Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: Plus net router making hissing noise?

Hi dan1239 that shouldn't happen as normal with every Hub One so I'd still give it a try if you haven't already. If that does become an issue we can look at replacing it for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 3,774
Thanks: 439
Fixes: 6
Registered: ‎05-04-2007

Re: Plus net router making hissing noise?

Dan,

As has been said, it sounds like you have a faulty router and should be able to use it on 5Ghz (as you say you wish to) and hear no noise.

Hopefully PlusNet can arrange a replacement, and fair enough if they want the old one back to investigate the fault.

dan1239
Newbie
Posts: 6
Registered: ‎31-07-2018

Re: Plus net router making hissing noise?

Thank you Alex
Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

@dan1239 I've ordered a replacement router for you now, could you let us know how it goes when you receive it?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dan1239
Newbie
Posts: 6
Registered: ‎31-07-2018

Re: Plus net router making hissing noise?

Already Shocked thanks could you message/email me directly to check you have the right address?
Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

While I can't confirm account details over here or via PM, I found the account using your email address in your forum profile. Are you using the same one there and here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dan1239
Newbie
Posts: 6
Registered: ‎31-07-2018

Re: Plus net router making hissing noise?

Yes it is the account under that email, thanks for your help
Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

No problems at all

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dbobstoner
Hooked
Posts: 5
Thanks: 2
Registered: ‎02-08-2018

Re: Plus net router making hissing noise?

Hi, I have just joined Plusnet with fibre, and I am getting the same hissing noises upon downloads. I don't use a LAN cable connection, relying upon the 2.4/5GHz signal; hence to disable the 5GHZ would not be beneficial. What may I do please to remove the hissing noise from the router? Has there been any progress since last year? It didn't make the noise initially - we are now 3 weeks in.

Thanks

Bob