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Plus net router making hissing noise?

HintonTowers
Newbie
Posts: 2
Registered: ‎27-08-2018

Re: Plus net router making hissing noise?

Hi, 

 

I have the same problem with my router, although mine seems to be newer than other routers on this thread. When using the 5GHz option there is a hissing/buzzing noise when the data usage is high, e.g. when a video starts to play. It is loud enough to be noticeable even when there is other background noise in the room; at first I thought someone was opening a tap upstairs.

 

Is my router also faulty?

Many Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 11,535
Thanks: 3,518
Fixes: 576
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

Sorry to hear this. It sounds like it may be faulty.

If you can PM me your username I'll be happy to see what we can do for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 11,535
Thanks: 3,518
Fixes: 576
Registered: ‎21-04-2017

Re: Plus net router making hissing noise?

Thanks for your private message.

I've ordered you a new router which should arrive within the next few days.

Let us know how it goes when you receive it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
douglasleith
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-05-2017

Re: Plus net router making hissing noise?

Same here. My router has been hissing away on 5GHz channel for ages.

Please send me out a new one.
emzywoo1
Hooked
Posts: 5
Thanks: 1
Registered: ‎03-08-2018

Re: Plus net router making hissing noise?

I received a new router but unfortunately it hasn't stopped the problem. It's slightly quieter than the last one but still quite noticeable. Have you found out the cause of this yet? 

Plusnet Help Team
Plusnet Help Team
Posts: 430
Thanks: 80
Fixes: 21
Registered: ‎06-08-2018

Re: Plus net router making hissing noise?

Hi @douglasleith

I have sent a new router which will be with you within 3 - 5 working days.

@emzywoo1

The issue is still being investigated by our products team and the only information we know is that it is something specific to 5Ghz when a high amount of data is being transferred.

In the meantime please follow these steps on disabling the 5Ghz network to stop the noise.

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the card or the back of the router
5. Click on 'Continue to Advanced Settings'
6. Click on 'Wireless'
7. Select 'No' next to 'Wireless Network Enable'
8. Click 'Apply'

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team
iambigred
Newbie
Posts: 3
Thanks: 1
Registered: ‎20-08-2018

Re: Plus net router making hissing noise?

Hi,

It’s been about 3 weeks and the router hasn’t arrived yet. Can you confirm that it was dispatched?

Thanks
HintonTowers
Newbie
Posts: 2
Registered: ‎27-08-2018

Re: Plus net router making hissing noise?

Hi,
I received a text message to say that a router was on its way to me but it has been a couple of weeks and nothing has arrived.
JF53
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-08-2018

Re: Plus net router making hissing noise?

Still not received my replacement router either (4-5 weeks on). Didn't receive a text or e-mailed to say one was on its way so not sure is one was despatched or not?

Would have chased it sooner but the intensity of the noise seems to have lessened quite a bit, so it's far less intrusive than it was (only hear it when the room is very quiet). Functionally it seems to be okay, noise aside.
Plusnet Help Team
Plusnet Help Team
Posts: 949
Thanks: 214
Fixes: 32
Registered: ‎11-01-2018

Re: Plus net router making hissing noise?

 

Hi Big Red/Hinton Towers/JF53

 

Thanks for getting in touch. I'm really sorry to hear that you haven't received your replacement routers - I've just reordered a new router for all of you and these will go out via first class post. These will come without a returns bag - I'm happy for you to retain the noisy units as a spare.

 

Apologies again for the delay - if you need anything else, please just drop me a line.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JF53
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-08-2018

Re: Plus net router making hissing noise?

That's fantastic - thanks Dave!

 

 

Tridley68
Newbie
Posts: 8
Thanks: 2
Registered: ‎09-08-2018

Re: Plus net router making hissing noise?

Bad news on this front .. had my 2nd router for a couple of weeks now and it’s as bad if not worse than the original one. The hissing is terrible . I get that disabling 5ghz will improve things but this really shouldn’t be needed.
AnthTowers
Hooked
Posts: 5
Registered: ‎29-03-2018

Re: Plus net router making hissing noise?

This is happening with my router too. I guess this is also why the 5ghz performance has been so poor
Plusnet Help Team
Plusnet Help Team
Posts: 964
Thanks: 201
Fixes: 63
Registered: ‎26-03-2018

Re: Plus net router making hissing noise?

Hi @AnthTowers,

I'm sorry to hear that you're also experiencing this issue. I've ordered you a new router to try and it'll be with you within 3-5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
AnthTowers
Hooked
Posts: 5
Registered: ‎29-03-2018

Re: Plus net router making hissing noise?

Thank you 👍🏻