Persistent (intermittent) drop out
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Persistent (intermittent) drop out
Persistent (intermittent) drop out
25-07-2020 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello all - i hope you can help, because i've run out of ideas!
We started having wireless connection drop outs in March. When the connection was up and stable, the connection was as fast as expected. Tech support could see no break in service so were reluctant to help, which was totally reasonable, - what with lock-down etc.
We did all we could on our own. We paid for and replaced the wireless functionality with a standalone router, a TP-LINK Archer C1200. We changed channels, split channels, still the same issue came back.
We signed up to a new contract to get a new router – and still, the same issues. We go for periods where it’s fine and then, the same issues arise.
The issue is present on all wireless connections but i swapped out my wireless card in case it was my own biases. Still no dice.
I don't have a machine with a wired connection - so i can't compare. Also - the faults occur in batches, sometimes days apart, so it' hard to test and fault report. Does anyone have any clues?
Is there software available so i can record drop outs and faults?
Thank you in advance.
Re: Persistent (intermittent) drop out
25-07-2020 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This topic has been moved from Fibre Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Persistent (intermittent) drop out
25-07-2020 6:52 PM - edited 25-07-2020 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Persistent (intermittent) drop out
28-07-2020 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello If you haven't already done so, I would first advise having a run through our troubleshooting steps here: https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the issues then persist, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further. If you want me to look into it once you've done the above, please Private Message me your account username
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Persistent (intermittent) drop out