PPPOE disconnects frequently.

[#1]

Since moving over to Plusnet from Sly i have noticed that my internet keeps dropping a few time a day. I can see that my router keeps synced to the line but PPPoE (PPP0A) keeps dropping and logging back in.

Im using a Draytek vigor 2860 router and am wondering if i have set it up correctly.

Any help would be greatly appreciated.

John

[#2]

Moderator's note:

Topic moved from 'Fibre Broadband' to 'My Router' for clarity.

[#3]

Hi John.

I'm not sure how much help I can be here, but those details look correct and from searching "Draytek Vigor 2860" here, there seems to be a few topics about this.

In one instance, a factory reset looked like it fixed this problem so it may be worth trying that.

Also do you experience the same problems using the router we sent you?

[#4]

According to a historic line test, your circuit is dropping sync, not just PPP connection:

[#5]

That graph is pretty much the same as my email alerts i get from my router.

My router is scheduled to reboot every night around 2am and looks like this causes 2 initialisations.

This has only been happening since ive moved to Plusnet, so i wouldn't thought it would be the router or cabling as .

Is it something worth raising a ticket with Plusnet? im not too bothered atm as its not affecting me that much but i wouldn't want it to get any worse.

[#6]

On the 19th you lost sync with the cabinet at least 6 times. Looking at our PPP logs they marry with the sync drops too. Why are you routinely rebooting the router? Yes, I'd suggest opening a fault ticket by completing the troubleshooter here - http://faults.plus.net