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PPP dropping every 24 hours?

Community Gaffer
Community Gaffer
Posts: 13,901
Thanks: 1,423
Fixes: 118
Registered: ‎04-04-2007

Re: PPP dropping every 24 hours?


@cspiby wrote:
I've bought a BT Hub 6 off've eBay to see if that fixes the issue.


Let me know how you get on. I was going to refer the issue to the vendor of our hardware management platform as the next step. It will be interesting to see if it's something out in the Wholesale network that's doing this.

 

@Prawnyloks wrote:

Hmm... that might be the next option for me if things don't improve. I'll be very interested to see if it does fix thing for you @cspiby.

We shouldn't really be having to go down this route though. Plusnet's router should be capable of doing the job it's intended for!


I think it's safe to say at this stage that your problem is unrelated to the router.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

cspiby
Grafter
Posts: 54
Thanks: 5
Registered: ‎01-10-2013

Re: PPP dropping every 24 hours?

I'll get it set up tonight and let you know tomorrow what the outcome is!

Prawnyloks
Grafter
Posts: 72
Thanks: 5
Registered: ‎01-05-2008

Re: PPP dropping every 24 hours?

@bobpullen wrote:

I think it's safe to say at this stage that your problem is unrelated to the router.

 

Care to elaborate? I really do hope that you have figured out where the problem lies!

Highlighted
cspiby
Grafter
Posts: 54
Thanks: 5
Registered: ‎01-10-2013

Re: PPP dropping every 24 hours?

So exactly the same problem, down to the minute with the BT Hub 6.

 
Technical log
Information
 
Event log
This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

  Page 1 of 1Category: 
Time and date
Message

Selected:  PPP  
00:26:18, 22 Jan.

ppp1:PPP: PPP INFO 212.159.6.10,212.159.6.9

00:26:18, 22 Jan.

ppp:PPP: IPCP_NAK

00:26:18, 22 Jan.

ppp:PPP: CHAP_SUCCESS

00:26:18, 22 Jan.

ppp:PPP: CHAP_RESPONSE

00:26:18, 22 Jan.

ppp:PPP: LCP_GOOD_ACK

00:26:18, 22 Jan.

ppp:PPP: LCP_REQUEST

00:26:16, 22 Jan.

:Timeout during PPP initialization LCP/IPCP

00:26:09, 22 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
Community Gaffer
Community Gaffer
Posts: 13,901
Thanks: 1,423
Fixes: 118
Registered: ‎04-04-2007

Re: PPP dropping every 24 hours?

@Prawnyloks, I'm best leaving that with those overseeing your fault ticket. I hope we can get to the bottom of it.

@cspiby, I'm relieved and confused in equal measures. Glad it's nothing specific to our hardware, but in all my years this would be the first instance I've seen of a regular remote reset like the one you seem to be experiencing. Do you talk to any of your neighbours, and do you know whether or not they experience similar?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

cspiby
Grafter
Posts: 54
Thanks: 5
Registered: ‎01-10-2013

Re: PPP dropping every 24 hours?

Will take me a while to catch the neighbour and whether they're able to interrogate the logs themselves, what are you thinking? Issue local to the DSLAM box at the end of the street?
Community Gaffer
Community Gaffer
Posts: 13,901
Thanks: 1,423
Fixes: 118
Registered: ‎04-04-2007

Re: PPP dropping every 24 hours?

Yes, quite possibly. Trying to establish whether or not we need to be looking at our network, or the Wholesaler's.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

cspiby
Grafter
Posts: 54
Thanks: 5
Registered: ‎01-10-2013

Re: PPP dropping every 24 hours?

Haven't had any further issues for 6 days now, odd.