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PN Hub One WiFi Issues.

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

PN Hub One WiFi Issues.

I’ve been with PN for a number of months now and been having major issues with WiFi from the Hub One router with the WiFi being erratic with its speed and connectivity.

PN have advised me to change channel number, reset, move the router etc etc etc.
BT have been out to check the line and everything is fine.

When my laptop has a wired connection to the router everything is fine. It’s just over WiFi that I have problems.

My iPhone 8plus acts so slow when using Facebook, instagram, Twitter etc etc and quite often takes ages to load a page. Switch to 4G and it’s rapid.

Today PN have agreed to send out a new Hub one router.
Are people still experiencing the same issues as me still?

Thanks.
16 REPLIES 16
Gel
All Star
Posts: 2,035
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: PN Hun One WiFi Issues.

As widely commented on here previously, Hub One's wifi performance is bad; just buy another, or used
BT hub which'll work with PN. Use search button to find earlier posts on tackling wifi issues by changing the SSID's
for the 2 bands, analyse wifi in your locale with free app such as inSSIDer, turn 2.4ghz band off etc
AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Thanks for the advice.

Any particular BT Hub to go for?
Baldrick1
Seasoned Hero
Posts: 6,036
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: PN Hun One WiFi Issues.

You should get a FTTC version of the BT Smarthub 6. These are the most plentiful on auction sites and can be identified by having 4 yellow LAN sockets on the back. They also do a FTTP version that has a red WAN sticker fixed to one of the LAN sockets. If you can get a Business version they have more available settings, for example, you can set your own DNS servers rather than use Plusnet's. But the residential versions work fine. They currently go on Ebay for around £20-30.

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

And a BT SmartHub 6 I can change the settings on to work on plusnet?

Sorry for all the questions. This is all new to me.
Baldrick1
Seasoned Hero
Posts: 6,036
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: PN Hun One WiFi Issues.

Yes, you will find the instructions on this board. If you can't find it I will post more details tomorrow.

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Ive found brand new unopened Hub 6’s that are FTTP.

I’m on fibre but the last 200meters are copper cable to the house so will a FTTP work ok or does it need to be a FTTC router?
Baldrick1
Seasoned Hero
Posts: 6,036
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: PN Hun One WiFi Issues.

You need a FTTC one, not FTTP

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Thank you. Just wanted to double check. 👍🏻
AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Right I’ve bought a brand new BT Hub 6 FTTC.

As this is all new to me could someone talk me through setting it up on PN please.

I have done a search but I seam to find different ways of setting it up.

Thanks so much for all your help.
Baldrick1
Seasoned Hero
Posts: 6,036
Thanks: 2,671
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Registered: ‎30-06-2016

Re: PN Hun One WiFi Issues.

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Fantastic. I’ll give this a go when it arrives. How do I tell the difference between a home and business hub?

Andy.
Baldrick1
Seasoned Hero
Posts: 6,036
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: PN Hun One WiFi Issues.

If it's a new one the box will tell you if it's a business version . Also when you log in to it look at the Header. This is my Business version:

 

Router Header.png

 

AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.

Cheers. 👍🏻
AndyD1
Grafter
Posts: 60
Thanks: 6
Registered: ‎06-11-2018

Re: PN Hun One WiFi Issues.