Our router installed a few days ago randomly drops the broadband connection

[#1]

@Henz19 

When you say you have to log in again are you suffering the same issue as I had here?

https://community.plus.net/t5/My-Router/Hub-One-losing-internet-connection-on-5Ghz-WiFi-only/m-p/163...

It is worth reading the few subsequent posts as well.

Plusnet did resolve this but I don't really know what happened. I suspect they don't either!

[#2]

@Henz19, it sounds like your router isn't correctly registered on our hardware management platform. I'll not be in a position to fix this until after the new year, but if another staffer sees this beforehand they should re-add your serial/mac etc. to your account and then have you factory reset from your side.

[#3]

Thanks @bobpullen,

I believe @LaurenB has a personal on this and I believe this is the last step she has taken.