About three weeks ago my girlfriend's internet stopped working after a thunderstorm. The router would not connect (flashing PN1 router light). She phoned support and they said they would send out an engineer. Three days passed then the engineer did not appear at the appointed date and time, having unilaterally cancelled the appointment without telling anyone.
Another phone call, another appointment, this time with a house visit and the engineer reported that the router was broken and expressing some surprise that the call centre did not just send one out.
Another phone call, this time with a promise of a new router. TWO WEEKS PASSES with my girlfriend waiting in for the postman each day because the delivery office now only opens for two hours per week for parcel collections. NO ROUTER DELIVERY.
Another phone call, with a surprised representative saying that he could see that one was requested but it was never sent out. Another one promised to be sent out, this time by 1st class post (Monday 6th July). It's now Friday 10th July and STILL NO ROUTER.
This is the worst customer service I have ever experienced, bar none. It's just abysmal. Needless to say that she will not be renewing her broadband with PN and neither will I, and I'll make damned sure everyone I know hears about this too.
