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Noisy Router

hebburn68
Hooked
Posts: 6
Registered: ‎19-09-2017

Noisy Router

Hi. When we are streaming our router makes a grinding sound. Can anyone advise if this is a problem and if there is a fix for this please?

 

Thanks. 

4 REPLIES
Baldrick1
Aspiring Hero
Posts: 2,013
Thanks: 854
Fixes: 67
Registered: ‎30-06-2016

Re: Noisy Router

If it's a Hub One then some of them are noisy. It's not a problem if you don't mind the noise. If it's fairly new and it irritates you then complain to Plusnet and ask for a replacement on the basis that it's not fit for purpose.

Plusnet Help Team
Plusnet Help Team
Posts: 10,186
Thanks: 3,211
Fixes: 515
Registered: ‎21-04-2017

Re: Noisy Router

Sorry to hear that. Do any of your devices use the 5GHz frequency?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hebburn68
Hooked
Posts: 6
Registered: ‎19-09-2017

Re: Noisy Router

Hello. Thanks for your message. I'm not sure about that. Do you know how we would check?

 

We have restarted the router as well as all of our devices that we connect to the wifi with as well as ensuring all devices have up to date software. 

 

Is there anything else you could suggest?

 

thanks 

Plusnet Help Team
Plusnet Help Team
Posts: 10,186
Thanks: 3,211
Fixes: 515
Registered: ‎21-04-2017

Re: Noisy Router

Hi there.

Can you try the steps here letting how how you get on?

 

Cheers.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team