Noisy Router
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- Re: Noisy Router
Noisy Router
08-11-2020 10:26 AM
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My router has started to make a screeching/buzzing noise that is pretty loud and annoying. I sit on the other side of the room from it and I can still hear it. I've read turning off 5ghz helps but speed is reduced and my speed is already pretty slow so would rather not do that. Is it possible to get a new router please?
Thanks
Edward
Re: Noisy Router
08-11-2020 11:12 AM
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If you aren't offered a freebie then get a BT Smarthub 6 from an auction site such as Ebay. they are quiet, have better performance than the Hub One and can be picked up for about £20. Setting instrusctions are here: https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
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Re: Noisy Router
14-11-2020 12:01 PM
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Re: Noisy Router
15-11-2020 4:34 PM
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@kenjitaks - I've arranged for a replacement to be sent to you. I can't guarantee it won't be subject to a similar issue to a certain degree though. We've received a few complaints of this nature, however when devices are returned for analysis they've always been deemed to be within manufacturing tolerance 🙄
Bob Pullen
Plusnet Product Team
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Re: Noisy Router
15-11-2020 10:33 PM
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Re: Noisy Router
02-12-2020 9:05 PM
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Thank you for sending the replacement router however it is no better than my first one. Both make a loud hissing noise that is really irritating. If I'd known this was a problem with plusnet routers I wouldn't have signed up. Do you have a different model router without this issue available?
Re: Noisy Router
06-12-2020 7:22 PM
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@kenjitaks I'm afraid we do not have an alternative router that can be sent.
Bob Pullen
Plusnet Product Team
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