No update for 2 weeks since upfront payment
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- No update for 2 weeks since upfront payment
No update for 2 weeks since upfront payment
08-10-2018 4:35 PM
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I did a 1 year upfront payment with plusnet on 22/9 and its been over 2 weeks with no updates about the arrival or activation date. Haven't been able to get through the phone lines either. Any help?
Re: No update for 2 weeks since upfront payment
08-10-2018 5:08 PM
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Hey,
Im in the same boat. Paid up front and haven't heard a peep.
Suppose to be activated tomorrow but don't have a router yet.
Fingers crossed it turns up tomorrow, defiantly the worst switchover I have had so far, altho could get worst haha
I'd say try the chat, but I havent been able to gain access since this afternoon.
Good luck
Re: No update for 2 weeks since upfront payment
08-10-2018 5:15 PM
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The chat never working, have been trying for many days at different times... phone lines are always a 20 minute wait as well, and i have gotten no info about when it'll be activated....worrying!
Re: No update for 2 weeks since upfront payment
09-10-2018 10:19 AM
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Hello @kumaneko
I am sorry to hear you have not been updated on your order status. I have looked into your account and sent you a detailed email in regards to your order, you can view this through your members portal by Clicking Here
Please let us know if there is anything else we can assist you with.
Thank you.
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- No update for 2 weeks since upfront payment