No WiFi or Ethernet Connection Using 2.4GHz band
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No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 10:15 AM
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Suddently stopped working over the last couple of days.
My smart hub settings config uses split bands. 5GHz is okay.
If I try to connect to 2.4GHz it says "No Internet Access".
I've tried:
Different channels
Turning 5GHz band off
Turning split channels off
Restarting Hub
Factory reset of hub.
Any suggestions appreciated.
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 11:04 AM
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@duncanpn Welcome to the forum.
Is the title correct or just confusing? Are you saying that you can connect to the Internet using the 5GHz band but you can't connect using either Ethernet or the 2.4 GHz band?
What are the hub lights doing?
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Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 11:32 AM
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Moderators Note
This topic has been moved from Fibre to My Router
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If it fixed it click 'This fixed my problem'
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 11:47 AM
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I can connect to the Internet using the 5GHz band but I can't connect using either Ethernet or Wifi on the 2.4 GHz band.
I've now also tried reverting to my previous hub.
The good news is I can now connect using 2.4GHz. The not so good news is I now can't connect using 5GHz. Immediately I select that network a momentary attempt is made to connect (I'm close to the hub) and then the WiFi selector moves on to the 2.4Ghz and only connects to that.
Very strange !
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 3:22 PM
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Hi @duncanpn,
I'm sorry to hear you're experiencing these issues. As you've said this does seem quite strange. The two routers you've used - are they both Plusnet Hub One's or is one of them a 3rd party router? Just to clarify as well, have you been able to try using an alternate Ethernet cable, or plugging it into a different Ethernet port on the router to see if this gets around the connection issues?
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 3:50 PM
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I've used two different BT hubs and Plusnet have confirmed the BT hubs are compatible.
I switched to a BT hub as the Plusnet Hub didn't have the range required to deliver a good signal strength downstairs.
I don't think the make of hub is the issue as each hub used to support both channels separately.
Would you also clarify how changing the Ethernet cable will help when the problem is also apparent with WiFi.
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 4:18 PM
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The ethernet suggestion is more-so in the interest of troubleshooting the problem, as it's possible there are a couple of different things coming into play here. Though they are BT routers, our support for 3rd party equipment can be quite limited, especially in cases where the Wi-Fi seems to be at fault. Please could you confirm which models you're using so that we can make further suggestions as to what the issue may be?
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 4:42 PM
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It's just that you being able to connect over 5GHz but nor Ethernet makes no sense unless you have a hub problem. That also makes no sense if it's the same with other hubs.
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Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 5:05 PM
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Hi TheMightyAJ.
They are both described as "BT SmartHub - Type A".
Thank you.
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 6:12 PM
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Moved to broadband
Re: No WiFi or Ethernet Connection Using 2.4GHz band
30-07-2021 7:29 PM
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Thanks for confirming this @duncanpn. Do you happen to have access to the router we sent you to see if this experiences any similar issues?
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