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New router

FIXED
SteveWoods42
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-08-2023

New router

I recently renewed my broadband contract for another 2 years. At the time I declined the new router but would like to change my mind and request a new hub 2 please. Happy to pay the £6.95 postage cost.
13 REPLIES 13
jab1
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Posts: 17,428
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Registered: ‎24-02-2012

Re: New router

@SteveWoods42 Give Plusnet a call - it will be quicker than waiting for a reply on here.

John
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
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Registered: ‎19-04-2023

Re: New router

@SteveWoods42 - Hiya I'll be able to get that sorted for you just reply to this ticket @ https://www.plus.net/wizard/?p=view_question&id=236218072. Let me know on here when you have. Cheers


 

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James - Plusnet Sheffield
Plusnet Help Team
SteveWoods42
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-08-2023

Re: New router

Hi James,

Tried to follow the link supplied but get an error stating the ticket could not be opened. Please advise.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: New router

@SteveWoods42 - My bad, it look like the full stop at the end was in the link. https://www.plus.net/wizard/?p=view_question&id=236218072

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James - Plusnet Sheffield
Plusnet Help Team
SteveWoods42
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Posts: 7
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Registered: ‎14-08-2023

Re: New router

Thanks James. I have now responded to the ticket.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: New router

Fix

@SteveWoods42 - Brill, replied and sorted that out for you. 

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James - Plusnet Sheffield
Plusnet Help Team
SteveWoods42
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Posts: 7
Thanks: 1
Registered: ‎14-08-2023

Re: New router

Hi James, expected new router to arrive yesterday but still not arrived with today's post.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
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Registered: ‎01-01-2012

Re: New router

Sorry to hear that @SteveWoods42 

It looks like things have got stuck so I've cancelled it and reordered it for you.

All being well it'll be dispatched today or tomorrow 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SteveWoods42
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-08-2023

Re: New router

Many thanks. New router arrived today. All setup and working well!
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
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Registered: ‎27-11-2020

Re: New router

Awesome, glad to hear it. Let us know if you need anything else.

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 Will Cutforth
 Plusnet Help Team
SteveWoods42
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Posts: 7
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Registered: ‎14-08-2023

Re: New router

Another new router arrived today! It looks like the original order didn't get cancelled after all. Can I return this additional router by printing a return label via the website?
jab1
Legend
Posts: 17,428
Thanks: 5,669
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Registered: ‎24-02-2012

Re: New router

@SteveWoods42 Yes you can - just make sure you use the 'duplicate item' description as the reason for return.

John
SteveWoods42
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-08-2023

Re: New router

Many thanks John.