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New router

Chrisvesey
Rising Star
Posts: 147
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

New router

Hi,

Plusnet sent me a new router as the wireless was failing on the old one. All installed but only getting 1.8 maps now instead of 66 I was getting before. Is this normal and getting  better. I used the bt wholesale test. Router home page says "set up plusnet etc." Should it not have my username plusnet etc,

Chris

3 REPLIES 3
jab1
Seasoned Hero
Posts: 7,616
Thanks: 2,586
Fixes: 79
Registered: ‎24-02-2012

Re: New router

Yes, @Chrisvesey  - you can set that yourself, but do so with the DSL cable disconnected.

John
Chrisvesey
Rising Star
Posts: 147
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Re: New router

Hi,

All sorted by technical support, got straight through  on the phone and the chap sorted it out, speed now 67 maps

Chris 

jab1
Seasoned Hero
Posts: 7,616
Thanks: 2,586
Fixes: 79
Registered: ‎24-02-2012

Re: New router

Good to know, Chris - I'll remove this from my watch-list. 😀

John