New router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: New router
New router
04-11-2019 6:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks in advance
Re: New router
04-11-2019 6:36 PM - edited 04-11-2019 6:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At £99, sounds like you are may be on fibre ?
Plusnet usually offer a free router (Hub One for fibre) if you are out of contract and agree to renew. Try speaking to Customer Options team.
Otherwise, you can pick up a new/used Plusnet Hub One for around a tenner on eBay, but be aware some customers have problems with 5 GHz wireless since last software update. See the other threads in this forum on the subject.
A BT Smart Hub is a better option for a few quid more.
Re: New router
05-11-2019 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tezzab,
I'm sorry that your router has stopped working and that you were told that it would cost you £99.99 for a new one. I've had a look into this and can confirm that you are actually eligible for a free router as there is enough time left on your current contract. I'm sorry that you were misadvised and I will pass on feedback regarding this.
We'd normally charge £6.99 postage and packaging for the new router, as your original router is out of its 12 month warranty period. However, I've waived this as a goodwill gesture due to the poor experience that you had when you called us and the inconvenience that not having a working router has caused. You should receive the new router within the next 3-5 working days.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page