New router needed
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- Re: New router needed
22-07-2021 4:17 PM
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Hello,
My router has started disconnecting and reconnecting to the internet every few minutes
I have reverted back to an old Talk Talk router - an HG633 which is staying connected perfectly, but it only has 100Mbps ethernet.
How do I get a replacement?
I'm on Unlimited Fibre Extra.
Many thanks, Jason
Fixed! Go to the fix.
Re: New router needed
22-07-2021 4:28 PM
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How long have you been with Plusnet? There is a chance they may provide you with a new Hub1, but it may be a better idea to get a BT HH6 hub off eBay and use that instead - a better unit, and set-up/configuration instructions are on the 'My Router' board.
Re: New router needed
22-07-2021 4:42 PM
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Thank you for the reply.
I've been with PN for a few years. I never received the Plusnet Hub One when I joined, I just used my existing router.
I have read that the BT HH6 hub is a good idea, because of the wireless issues with the Hub1.
But, I turn off the wifi and use a wireless access point instead.
So I just need a VDSL modem / gigabit router.
Re: New router needed
22-07-2021 4:47 PM
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OK. I suspect that might mean you would have a problem getting a Hub off Plusnet, but if you go the HH6 route, you might not need the Access point.
PN only supply the Hub1, no other options are available.
Re: New router needed
22-07-2021 4:58 PM
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A Hub1 would be perfectly acceptable, I would turn off the wireless on the Hub1 and continue to use my own wireless access point.
Re: New router needed
22-07-2021 5:02 PM
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But the Hub1 would potentially cost you considerably more than a HH6 - unless you could get PN to supply one FOC.
Re: New router needed
22-07-2021 5:20 PM
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Ok, I'll see if I can talk to PN about sending me a Hub1.
HH6s (FTTC) are c. £25 on ebay
Re: New router needed
22-07-2021 5:22 PM
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And if PN won't send you a Hub1 FOC, they are £99.99.
Re: New router needed
22-07-2021 5:23 PM
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WOW!
Re: New router needed
22-07-2021 5:50 PM
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Because I've never had a router PN are sending one FOC. 👍
Re: New router needed
22-07-2021 5:51 PM - edited 22-07-2021 5:54 PM
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👍 Let us know what firmware version is on the Hub1 when you get it - there is a dodgy one around.
Re: New router needed
22-07-2021 6:55 PM
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Thanks for your post @mrunderhill
I'm glad to see we're sending you a new router free of charge.
We'd generally only charge for a router if you're not within a contract term, and we'd normally always offer to recontract you so we can send a new router at no cost as it'd likely be cheaper all round with a reduced monthly cost.
Re: New router needed
24-07-2021 12:54 PM
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I received the hub1 today and the Software version is 4.7.5.1.83.8.263
Re: New router needed
24-07-2021 12:57 PM
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@mrunderhill In that case, I would raise a request for an update - on the appropriate topic.
26-07-2021 11:52 AM
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Thank you.
I'll mark this as solved because the answer to my question:
New router needed - How do I get a replacement?
Is phone up and ask for one.
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