New router installed still dropping out
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New router installed still dropping out
08-02-2021 11:21 PM
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Help I am not at all technical so floundering!! I have super fibre broadband via open reach cabinet. I recently had issues with internet dropping out and was recommended to install new router. I received and installed Plusnet hub one, connected to telephone line via open reach modem. I gave this 2 weeks to settle. It is not as bad but frequently drops when using FaceTime/Skype and now Sky will not work properly, saying no internet connection but when I check on settings shows all connected.
Help any advice on the best way forward would be greatly appreciated
Re: New router installed still dropping out
09-02-2021 4:43 AM
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Remove the Openreach modem, it is not needed with the Hub1
Re: New router installed still dropping out
09-02-2021 5:10 PM
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Thank you I have disconnected the modem. Contacted Plusnet today, there was an issue with the new router, reprogrammed and all now seems ok .
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