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New modem router

ogower
Grafter
Posts: 35
Thanks: 5
Fixes: 1
Registered: ‎12-04-2013

New modem router

I have an old Openreach modem from Plusnet (labelled NGA ECI-CPE MODEM TYPE 1B, manufactured 2012), connected to my own AsusRT-AC66U B1 router, as the Plusnet router I had was poor.  The Openreach engineer attended today and expressed surprise at seeing the modem and noted that Plusnet should be able to send me a new modem router.  I am also out of contract and considering renewing, as I could obviously obtain a new modem router from Sky or BT but would hope to get a new one from Plusnet.

 

Does anyone know how I would go about getting the latest modem router from Plusnet? 

 

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,017
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: New modem router

@ogower 

If you take out a new contract and ask they will give you a Hub One combined modem/router, you just pay the P&P.

Strat
Moderator
Moderator
Posts: 30,209
Thanks: 3,227
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Registered: ‎14-04-2007

Re: New modem router

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)