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New customer broadband connected but no internet

Newbie
Posts: 1
Registered: ‎17-12-2020

New customer broadband connected but no internet

Hi, I’ve just tried to set up my router (yesterday). All that happens when I try to sign in to WiFi is it takes me to the router page. The router says it’s connected, but I have no broadband still. I’m clearly doing something wrong, I just can’t work out what! Any help would be greatly appreciated, I’ve waited 3 weeks to get this far (request was originally cancelled with no notification!). Thanks,