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New broadband cable

gsnell98
Newbie
Posts: 1
Registered: ‎10-12-2024

New broadband cable

I had a full fibre connection at my old house and have just moved to a new address that is fibre to the cabinet. I was told that I could just plug it in and it would work but I do not have a broadband cable as it was previously connected via the red WAN port. Where can I request or buy a broadband cable for the Hub 2?
4 REPLIES 4
bmc
Seasoned Hero
Posts: 5,007
Thanks: 1,796
Fixes: 89
Registered: ‎28-02-2017

Re: New broadband cable

@gsnell98 

When you received the Hub2 for your Full Fibre connection it should have come with two cables. One ethernet for the FTTP connection and one phone cable for FTTC connections.

 

If you still have the box, it should be there.

 

If not, you need a phone cable.

 

Brian

Dan_the_Van
Superuser
Superuser
Posts: 4,271
Thanks: 2,562
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Registered: ‎25-06-2007

Re: New broadband cable

@gsnell98 

If you now need to use the DSL port on the Hub you should be a be able to buy a cable from Argus or currys if they have them in stock locally, search for ADSL cable

Depending on the Master Socket you may need a ADSL filter 

 

HTH

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 13,677
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Registered: ‎30-06-2016

Re: New broadband cable

@gsnell98 

These cables come by various names. Correctly the plugs are RJ11.

For example: https://www.screwfix.com/p/philex-black-unshielded-rj11-76702hs-ethernet-cable-3m/38511

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paul_blitz
Pro
Posts: 306
Thanks: 102
Fixes: 4
Registered: ‎20-07-2016

Re: New broadband cable

If you live near Winchester, you are welcome to drop by and pick one up, I have a few going spare!