New Router

[#1]

Hi there,

My username is olleh,

I've been a loyal customer for a few years now, and have recently moved house and upgraded my service with you to the unlimited plus fibre.  Unfortunately I wasn't offered a new router, so I am still using the old Technicolor TG852n FTTC router and an openreach modem.

My question is please could I have one of the new routers as I have been a loyal customer and just signed up for a new 18 month contract at a faster speed for more money?

I look forward to hearing from you.

Thank you

olleh

[#2]

Hi @olleh 

Welcome to the Forums and thank you for your custom. 

I have had the autherisation given to send you a new router. This should be with you mid next week. 

Thanks

MoR
 

[#3]

That's fantastic - thank you very much!

Regards,

olleh