New Router Linksys EA6350 keeps disconnecting
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New Router Linksys EA6350 keeps disconnecting
30-06-2016 4:41 PM
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Due to problems with PlusNet router we have a new New Router Linksys EA6350 but it keeps losing connection, we know the broadband is working and giving a good signal so unsure what to try next and suggestions or help would be most welcome. Thanks in advance Ken
Re: New Router Linksys EA6350 keeps disconnecting
30-06-2016 7:20 PM
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Do you experience disconnections with devices which are wired direct to the router ?
Re: New Router Linksys EA6350 keeps disconnecting
01-07-2016 6:08 AM - edited 01-07-2016 6:31 AM
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Hi Bill thank you for your help, no wired seems okay. Thanks Ken
i have just checked broadband speed and it only working at 3mbs before the problem it was between 32to40 mbs so either the fibre is not working or very degraded, not sure what I should bo now? Thanks Ken
Re: New Router Linksys EA6350 keeps disconnecting
01-07-2016 1:18 PM - edited 01-07-2016 1:20 PM
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I would suggest you run BT speed test
http://speedtest.btwholesale.com/
At the end of the test, scroll down the results page and click on the 'Further Diagnostics'. Enter your phone number when prompted. A 'Test Results' page should then eventually appear.
What does the page report for the IP profiles ?
eg. http://www.kitz.co.uk/adsl/images/btw_performance_test_5.gif
If the IP profile is well below the usual 32-40 mb you used to get, it would suggest there is a line/cabling fault, or possibly a problem with the openreach modem. ie. fault has nothing to do with your new Linksys router.
I presume you have a filtered face plate fitted to your BT master socket when fibre was originally installed ?
Plusnet have more advice here.
http://www.plus.net/support/broadband/bbfaults/
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