New Customer, Router arrived with someone else's username loaded
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: New Customer, Router arrived with someone else...
New Customer, Router arrived with someone else's username loaded
30-12-2020 7:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do I need to officially inform Plusnet? On the basis that presumably some other new customer has received the router intended for me and with my username/password preloaded!?
Re: New Customer, Router arrived with someone else's username loaded
30-12-2020 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ant0 You should inform Plusnet so that the correct router is associated with your account. This is needed so that, for example, if you change your Plusnet account password via the Members Centre, the changed password will automatically be changed on your router (Plusnet systems will communicate the new password to the router) so that the next time you need to reconnect there will not be an issue with mismatched passwords.
Re: New Customer, Router arrived with someone else's username loaded
31-12-2020 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
other new customer has received the router intended for me and with my username/password preloaded!?
Routers aren't sent out with your username/password preloaded. They are all sent out with the username setup@plusdsl.net.
Was that the username preloaded in your router ?
The router serial number is scanned as it leaves the dispatch and is stored in your account. When the router connects with the setup@plusdsl.net user, it uses TR069 (a secure remote configuration protocol) , send the serial number and the PlusNet systems download your correct username/password to the router.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Customer, Router arrived with someone else's username loaded
31-12-2020 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Customer, Router arrived with someone else's username loaded
31-12-2020 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In that case , it sounds like something went wrong during dispatch and the wrong serial number was associated with your account.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Customer, Router arrived with someone else's username loaded
31-12-2020 1:09 PM - edited 31-12-2020 1:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Customer, Router arrived with someone else's username loaded
31-12-2020 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ant0 I've escalated this thread for a PN staff member to investigate.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: New Customer, Router arrived with someone else...