Hi everyone,
It is important to under stand in a discussion such as this, that posters are very clear about which router they are using "the one I got last year" is not overly helpful. Model number and firm wear version would be a great help.
There are a good number of "Plusnet" routers in the wild each functions quite differently...
- Thompson TG585 - I suspect there are not many of these left
- Thompson TG582N - arguably the best ADSL router Plusnet have offered, rich diagnostics and still plenty out there
- Hub Zero (2704n) - the first Ex-BT router - anything useful is darned near impossible to access
- Hub One (BT HH5a) - it is what it is!
There is also a variety of other routers issued for different purposes over the years and a different set of products used by the Plusnet vISP brands. I am testing one of those and have observed that though it changed from GMT to BTS … it was 5 minutes fast.
Screen shots of settings would also be helpful.
It is some while since I looked at the settings on the Hub Zero & One, but I has a vague recollection that there is a switch for "adjust for DST" on the settings of one of these routers. That needs to be set on.
Time zone should be set to London / Dublin so that GMT / DST adjustments occur on the right dates - if set to GMT then I guess that there is a fair chance that the router will not adjust the time at all / on the right dates.
It is worth checking through all of the settings then pressing SAVE to force and update - I found that caused my router to correct its 5 minute error. That problem has been escalated to Plusnet support.
If after reviewing the above the routers do not adjust for BST, please post router model numbers, firmware version and a screen shot of the time settings. I will then see if I can get someone from product support to take a look.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
