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Netgear DM200 modem and a Netgear R8000 router does not connect....

Andy2020
Grafter
Posts: 38
Thanks: 2
Registered: ‎18-11-2019

Netgear DM200 modem and a Netgear R8000 router does not connect....

Hi there,

Been at this a while.... like a week.

 

I got a new Netgear DM200 and i set it to modem only mode and iget three green lights on front after 5 min's.

 

I then connect the Netgear R8000 router to it and insert my plusnet user and password into the router but it does not connect to plusnet.

 

I have tried every way to connect this up but still no joy.. what am I missing.

 

Thanks.

 

5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 9,903
Thanks: 2,647
Fixes: 202
Registered: ‎30-07-2007

Re: Netgear DM200 modem and a Netgear R8000 router does not connect....

Is it a Fibre(fttc) connection ?

If so, you vlan ID set to 101.. Normally this would be set on the modem but there seems to be some confusion with the Dm200 & router scenario as to where and how it's set.

Hopefully someone with hands on experience will be along to advise further

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Andy2020
Grafter
Posts: 38
Thanks: 2
Registered: ‎18-11-2019

Re: Netgear DM200 modem and a Netgear R8000 router does not connect....

Hi,

They say to set Netgear DM200 to modem only add insert username and password into the Netgear router and it will connect...

Always-on Broadband xDSL

All cables have been checked and user name / password are correct. Plusnet acount working..

The Netgear DM200 modem works Netgear R8000 with a friends account (BT)

So what is not working with me....

Regards.

 

MisterW
Superuser
Superuser
Posts: 9,903
Thanks: 2,647
Fixes: 202
Registered: ‎30-07-2007

Re: Netgear DM200 modem and a Netgear R8000 router does not connect....

Have you added the @plusdsl.net  to the end of your username ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Andy2020
Grafter
Posts: 38
Thanks: 2
Registered: ‎18-11-2019

Re: Netgear DM200 modem and a Netgear R8000 router does not connect....

Hi,

Sorry for late reply,

Yes I use my complete user name and correct password into router.

The DM200... I believe you do not use any user name or password in that as you are using it as a modem and that makes the connection to Plusnet and it's the router that you put user name and password into.

They make it sound so simple in the setup instructions to setup.

Thanks.

prw
Newbie
Posts: 4
Registered: ‎16-02-2019

Re: Netgear DM200 modem and a Netgear R8000 router does not connect....

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