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Netgear DM 200 Faulty Modem?

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Hooked
Posts: 5
Registered: Thursday

Netgear DM 200 Faulty Modem?

I bought a DM200 modem last week but every time I try to configure internet settings (either manually or via the Netgear Genie) for PlusNet fibre broadband, I am confronted by "ISP error incorrect username or password."  Netgear support talked me through the manual method and the Genie method - "ISP error " popped up twice. They implied PlusNet was responsible for the problem. Could this be so? Other community members seem to have passed this initial hurdle before hitting a snag further along the set up procedure.

I can't imagine why PlusNet fibre would discriminate against one DM200 but not others NOR why it allows me to connect a BT HomeHub 5 router but not my DM200 with the same configuration.

Not being technically minded, I am inclined to think that the DM200 is faulty. Can anyone,please, offer me an alternative explanation?

5 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,544
Thanks: 678
Fixes: 63
Registered: 21-09-2009

Re: Netgear DM 200 Faulty Modem?

Fix

There are normally 2 possible answers (if we assume that the Netgear isn't faulty)

 

  1. The required information isn't entered correct (basic info required is shown at https://www.plus.net/help/broadband/broadband-connection-settings/ )
  2. The router software doesn't like one of the characters in the password you have set so it doesn't use your correct password. (For example, it may object to some punctuation characters used)

So if everything is correct for 1 then changing the password at the member centre may be worth a try.

 

Option 1 information is (to save you looking it up)

If you've got fibre broadband, here are the settings you need. Some of these terms can vary from router to router, but these are the most commonly used.

It asks for: Use:
Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation PPPoE Always On
Password The password you use to log in to the Member Centre
VLAN Active
VLAN ID (802.1q) 101
VLAN ID (802.1p) 0
Superuser
Superuser
Posts: 6,626
Thanks: 717
Fixes: 52
Registered: 30-07-2007

Re: Netgear DM 200 Faulty Modem?

I believe there is another possible issue with the DM200 as regards VLAN ID. An FTTC connection requires a VLAN ID of 101 to be set on the connection. The HH5 (and PN Hub One) will automatically set this, but from what I can glean on the internet, the DM200 doesn't set it automatically. I don't have a DM200 myself but, again. from what I can find, it's not obvious where this can be set in the DM200 configuration and the online manual is not that helpful!

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Hooked
Posts: 5
Registered: Thursday

Re: Netgear DM 200 Faulty Modem?

@SpendLessTime

 

1 The required information is absolutely correct. I used it to reconnect the BT HomeHub alternately between assays on the  DM200.

2 My password consists of upper/lower case letters and numerals; so nothing there that a fully functional modem could object to.

Thank you for suggestions which will be useful when I next contact Netgear support.

fb
Hooked
Posts: 5
Registered: Thursday

Re: Netgear DM 200 Faulty Modem?

@MisterW

Thank you for your troubles especially in scanning through the pdf manual, which I did before trying to set up the modem. The same scant information appears in the Quick Set Up Guide and in Netgear's official video:- https://youtu.be/EkOdNVC79vg  which has attracted some bad comments.

I can confirm that the Netgear Genie does automatically set the right parameters.

Talking of scant (but identical) set up information from several sources, something has just struck me. I need to check it out.

fb
Hooked
Posts: 5
Registered: Thursday

Re: Netgear DM 200 Faulty Modem?

@SpendLessTime

@MisterW

Thank you both for your thoughts. I said I'd check out an aftethought. Quite simply I hadn't realised I had a PlusNet email account. When I entered this as my username in the Netgear genie, the set up wizard returned "No internet detected"

Once again thank you for your time and thoughts.

Brian