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Netgear D6400 Router Connection to PN Fibre

Denzo
Dabbler
Posts: 14
Registered: 29-10-2013

Netgear D6400 Router Connection to PN Fibre

Dear All

 

I am having difficulty in connecting my new VDSL router (Netgear D6400) to my PN Fibre connection.

I am using the correct login details

I have changed my PN password to remove special characters

 

Can anyone please advise?

2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,415
Thanks: 613
Fixes: 49
Registered: 30-06-2016

Re: Netgear D6400 Router Connection to PN Fibre

Are you sure that you have a service by plugging in the Plusnet supplied router?

Are you using the DSL socket, not the Internet (WAN) socket to connect to the filter?

How are you setting it up, auto or manual? Have you tried setting up manually using the instructions in the manual in the last paragraph of page 61 http://www.downloads.netgear.com/files/GDC/D6400/D6400_UM_EN.pdf ?

Have you used the VDSL settings from here? https://www.plus.net/help/broadband/broadband-connection-settings/

If you have done all this to no avail then advise the state of the lights and what you can glean from the admin pages.

Denzo
Dabbler
Posts: 14
Registered: 29-10-2013

Re: Netgear D6400 Router Connection to PN Fibre

Thanks Baldrick1

 

In the end I returned the D6400 for a refund and reverted to the OR Fibre Modem and my other trusty Netgear R6300 which works perfectly with PlusNet