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My router is not working

dmarks70
Hooked
Posts: 7
Registered: ‎17-08-2020

My router is not working

My routers light has changed to orange and I have no WiFi. It just changed suddenly. I have tried switching it on and off. Do I need an engineer to have a look and fix it? Thanks
4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,827
Fixes: 174
Registered: ‎04-04-2007

Re: My router is not working

What router are you using, and it the light solid orange, or flashing? Have you tried powering the router off/back on and if so, does that make any difference?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dmarks70
Hooked
Posts: 7
Registered: ‎17-08-2020

Re: My router is not working

Hi, I’ve got the router plusnet supplied. It’s solid orange and there seems to be a little ‘b’ under it that randomly flashes on and off. Thanks
dmarks70
Hooked
Posts: 7
Registered: ‎17-08-2020

Re: My router is not working

I have tried switching it on and off. Thanks!
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,827
Fixes: 174
Registered: ‎04-04-2007

Re: My router is not working

The flashing 'b' suggests you may have a line fault.

First thing I would suggest is to raise a fault ticket here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵