My router is buzzing
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- Re: My router is buzzing
13-06-2018 7:44 PM
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Just noticed that my plusnet hub one router has a low level on off buzzing sound , the unit is a year old any ideas what it is ,is it about to fail.
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Re: My router is buzzing
13-06-2018 11:05 PM
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It is probably an isolation transformer. These routers can make this noise if fitted with a poorly manufactured device. It's not dangerous, just annoying. If it's out of guarantee your choices are either to negotiate a new contract in exchange for a new router or buy your own. My recommendation is to go to Ebay and spend about £30 on a BT. Smarthub 6. You will find settings for use with Plusnet on this board and you will benefit from better wifi performance.
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14-06-2018 8:05 AM
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Bob Pullen
Plusnet Product Team
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Re: My router is buzzing
14-06-2018 12:50 PM
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Yes I will accept your offer of a new router and send the old unit back to you. Will the replacement be new or refurbished.
Re: My router is buzzing
16-06-2018 11:04 AM
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It will be new. I'm actually on leave until Wednesday but I'll try and hop onto the VPN at some point this weekend and arrange.
Bob Pullen
Plusnet Product Team
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Re: My router is buzzing
17-06-2018 10:59 AM
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I've just ordered the replacement unit. All being well your Royal Mail postie should deliver it on Tuesday. Let me know when the buzzing unit is in the post and I'll apply some credit to your account to cover the postage.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: My router is buzzing
09-07-2018 2:52 PM
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@Grhmeh, thanks for sending the router back, I've now received it and processed a £5 refund to your account for your troubles. It should hit your account by the end of the week all being well.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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