Showing results for 
Search instead for 
Did you mean: 

My router is acting up

Posts: 1
Registered: ‎04-11-2017

My router is acting up

I have the technicolor TG589vac v2 router and recently it started to act up. The Ethernet works perfectly fine, but its WiFi isnt. It only displays the 5-ghz, but dosent allow any connection to the 2.4ghz. it been driving me insane

Seasoned Pro
Posts: 1,618
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: My router is acting up

Posts: 27,070
Thanks: 1,785
Fixes: 144
Registered: ‎14-04-2007

Re: My router is acting up

Moderator's note by Dick (Strat) Topic moved to a more appropriate board.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Seasoned Pro
Posts: 900
Thanks: 132
Fixes: 24
Registered: ‎18-10-2008

Re: My router is acting up

As far as I'm aware, the Technicolor TG589vac v2 is not a Plusnet supplied wifi vdsl modem/router.

If you have more than one wifi device (eg. phone, laptop etc) which cannot detect any 2.4 GHz wireless signal from the router, it is reasonable to conclude the router has perhaps developed a hardware fault.

If however your devices can see a wifi signal but cannot connect, try changing the wireless channel number.  It may be caused by interference from neighbours.  Use channels 1, 6 or 11.

Try factory resetting the router as a last resort.  You will have to enter your plusnet username & password to reconnect to broadband service.