My Plusnet HubOne Router making a buzzing & hissing noise
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My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 12:45 PM
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Hi,
As a new customer who signed up last week, I have noticed an irritating and rather concerning buzzing and hissing noise emanating from the router.
I also have an issue with the download speed being particularly low. The maximum achieved so far has been 22mb against that of your minimum guaranteed speed of 25.1mb with estimated of 29mb-40mb. My previous suppliers average of 30mb. (all via RJ45 direct to hub)
Recent Test:
BT Wholesale Broadband Performance Test as of 10/4/19 Broadband Speed Test Results
Download Speed (Mbps): 21.60
Upload Speed (Mbps) : 4.98
Ping Latency (ms): 27
I get the impression the slow download is due a possible fault with the router.
Could you please advise as the last thing I would want is for the device to cause a fire !!!
Many thanks.
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 2:26 PM
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Hi @Av365
Welcome to the forums.
I get the impression the slow download is due a possible fault with the router.
Could you please advise as the last thing I would want is for the device to cause a fire !!!
Whilst we understand that this must be annoying (I can personally attest as mine does this at home) we have been made that the noise does not affect performance - there are other threads on here where fixes have been implemented (such as disabling the 5ghz option of the Hub One) - take a look around and you'll see a plethora of posts regarding this.
In regards to your speeds, I can see that your Downstream Handback Threshold is 22.2-27.3 Mbps and your router is currently syncing within this at 22.9Mbps.
You may be able to gain better speeds connected to your test Socket - could you give this a go for me? Info on how to locate your test socket can be found here
Kind Regards,
MoR
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 2:56 PM
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Thanks for the swift reply, however disabling the 5ghz is not an option as this has been configured in isolation to 2.4ghz for a specific purpose, I use both bands.
The physical setup has not change other than to do a like for like router exchange with my previous suppliers, Sky and the one before that BT. Both ran constantly at better speeds than I currently achieve, so, imo, the internal wiring is not at fault.
Please see below of recent tests I carried out pre and post changeover :
IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS
176.251.xxx.xxx 3/27/2019 8:30 PM GMT 30.45 5.6
176.251.xxx.xxx 3/27/2019 8:32 PM GMT 30.36 5.61
Plusnet router installed speed drops off significantly.
80.xxx.xxx.xxx 04/03/2019 16:07 GMT 20.61 5.36
80.xxx.xxx.xxx 04/03/2019 16:08 GMT 20.62 5.34
Regards
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 3:01 PM
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Sorry, forgot to add the routers noise is irritating as hell as it's virtually right next to my ear !!! Other members of the family have noted the noise also.
Thanks again.
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 4:17 PM
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Hi @Av365,
Thanks for getting back in touch with us. I've tested your line today and whilst we're not detecting any faults in particular, I can see that the speeds you're receiving are below the range we'd expect to see them in. Whilst it's unlikely that this is related to the router making the noise it's making, it is worth going through our online troubleshooting guide which can be found here. I would also strongly recommend setting the router up within the test socket in the property if it isn't already, another guide on which can be found here.
Please let us know how these troubleshooting steps go and whether or not you see any improvements on your end of things so that we can investigate further if needed.
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 5:00 PM - edited 10-04-2019 5:17 PM
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done ..... here is the result after test.
Broadband Speed Test Results
Download Speed (Mbps): 26.48
Upload Speed (Mbps) : 4.93
Ping Latency (ms): 26
Will test over next few day to see if any further improvement.
lol .... just thought I will do another test .... back to low speeds !!!!!! How is this possible ?
Broadband Speed Test Results
Download Speed (Mbps): 22.08
Upload Speed (Mbps) : 4.95
Ping Latency (ms): 29
Regards
Re: My Plusnet HubOne Router making a buzzing & hissing noise
10-04-2019 6:09 PM
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Hi @Av365,
Thank you for sending your speed test result over, I'm sorry that you're experiencing drops in speed and for any inconvenience that this is causing you.
Please try connecting to the test socket as per the instructions that @TheMightyAJ has sent and let us know if the speed doesn't improve after 72 hours.
Re: My Plusnet HubOne Router making a buzzing & hissing noise
22-04-2019 5:42 PM - edited 22-04-2019 5:43 PM
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When you signed up for Plusnet Broadband, we gave you an estimated line speed range. Now that your Unlimited Fibre broadband has been up and running for 14 days, we wanted to let you know your line speed as it stands today, as a comparison
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Re: My Plusnet HubOne Router making a buzzing & hissing noise
22-04-2019 7:07 PM
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Hi there @Av365,
I've tested your line and I can absolutely see there seems to be a problem. You're still syncing below estimates and having the occasional drop in connection too.
With this in mind, have you completed the troubleshooting @TheMightyAJ recommended?
If so I would recommend raising a fault HERE. Please let us know when you have done so and we can progress the fault from there.
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