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My Asus DSL-N66U stopped connecting :(

MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

My Asus DSL-N66U stopped connecting :(

Hi, my Asus router stopped connecting suddenly and I'd like some help figuring out why. It happened when I was on the phone to plusnet and they did a line test (or something).

 

Anyway whatever they did broke my router or their own support for it, I had no net while they sent me one of their routers which I have now (and the net works on it).

 

Anyway, my upload speed is faster with the Asus router which is why I want it working again.

 

Any help at all will be greatly appreciated. I have found post on these forums with screenshots of the right settings, none have worked, I always used the auto internet setup on the Asus router, which also doesn't work.

 

My log is attached.

 

11 REPLIES
MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

Re: My Asus DSL-N66U stopped connecting :(

Doesn't anyone understand the log file?

jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Re: My Asus DSL-N66U stopped connecting :(

Looks like it's in a bootloop to me. 

 

Have you tried a factory reset? and/or a different PSU 

MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

Re: My Asus DSL-N66U stopped connecting :(

Thank you for responding. I don't hae another PSU to test I'm afraid.

 

I just did a factory reset though and it still won't connect. I'll attach the new log, hopefully it says why.

 

 

MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

Re: My Asus DSL-N66U stopped connecting :(

Could PlusNet have done something to stop the modem from connecting?

Community Veteran
Posts: 1,151
Thanks: 140
Fixes: 26
Registered: 13-08-2015

Re: My Asus DSL-N66U stopped connecting :(

Have you logged on to the router and re-setup your username and password?

You are not providing much to go on.

 

MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

Re: My Asus DSL-N66U stopped connecting :(

Yes I have, it's all set up right, it's just not connecting. It has worked for years, the only thing that has changed, is whatever the guy on the phone at PlusNet did.

Community Veteran
Posts: 1,151
Thanks: 140
Fixes: 26
Registered: 13-08-2015

Re: My Asus DSL-N66U stopped connecting :(

Or you have a faulty Asus? From what I have read they are not the most reliable.

jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Re: My Asus DSL-N66U stopped connecting :(

I've found their reliability to be fine, have 2, one is 18 months old and runs OK. Can you screenshot your settings something's amiss. Is yours the same as this? 

Note: I use googles dns servers

I know it's a different router but the interface is probably very similar 

 

This is the settings for fibre

mharvo
Grafter
Posts: 33
Thanks: 3
Registered: 12-03-2017

Re: My Asus DSL-N66U stopped connecting :(

I can confirm both my Asus AC 68 and 88 work fine with plusnet settings on VDSL

the only difference is my is set to automatically get DNS servers and for info

IPTV plusnet services work fine aswell.... some screen shots of the asus for WAN

would help.... Are you using QIS > UK>VDSL>PlusNet then enter username and

your plusnet password correctly? that is all you need to do and click enter.. 

MrCalvin
Hooked
Posts: 8
Registered: 08-06-2017

Re: My Asus DSL-N66U stopped connecting :(

I'll take a screenshot of my WAN settings and post it here.

 

What does "QIS > UK>VDSL>PlusNet" mean?

 

I used the auto setup thing. It worked for years, now something is different because the auto setup has stopped working.

jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Re: My Asus DSL-N66U stopped connecting :(

I didn't use autosetup either, I prefer to choose my settings myself.  Maybe that's a clue 'shrugs'